Summary
Overview
Work History
Education
Skills
Accomplishments
Education
Certification
Timeline
Manager

Sierra Hoag

Orangevale,United States

Summary

Developed skills in fast-paced food service environment, including high-level customer service and efficient task management. Adaptable and quick to learn, with ability to thrive in new and diverse settings. Seeking to leverage these abilities in new field to drive positive outcomes and continuous improvement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Beach Hut Deli
05.2016 - Current
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Telemarketing Sales Representative

California Renewable Energy
06.2022 - 10.2023
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Qualified leads and set up customer appointments for outside sales team.
  • Followed up with customers to solicit further sales.
  • Completed daily cold calling and outreach to build sales pipeline.

Server

Folsom Tap House
08.2020 - 05.2022
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Responded proactively and positively to rapid change.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

Education

High School Diploma -

Casa Roble Fundamental High School
Orangevale, CA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Accomplishments

    Completed a 400 hour internship at the Mather VA Hospital for a medical assisting program with the ENT department.

Education

Orangevale, CA

Certification

  • Skin Care Specialist Certificate – American Academy of Facial Esthetics.

Timeline

Telemarketing Sales Representative

California Renewable Energy
06.2022 - 10.2023

Server

Folsom Tap House
08.2020 - 05.2022

Manager

Beach Hut Deli
05.2016 - Current

High School Diploma -

Casa Roble Fundamental High School

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Sierra Hoag