Sierra Horner
DURAN
Summary
Results-oriented professional, prepared for opportunity in account management. Proven track record of fostering strong client relationships and delivering customized solutions to meet client needs. Highly collaborative team player with focus on achieving results and adapting to evolving demands. Known for excellent communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Account Representative Central Billing Office
Medsrv
Remote
04.2025 - Current
- Managed large volume of medical claims on daily basis.
- Resolved third-party payer issues such as denied medical claims.
- Resolved medical claims by approving or denying documentation, calculating benefits due, initiating payments and composing denial letters.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Promptly sent out and posted all medical claims.
- Researched and resolved complex medical claims issues to support timely processing.
Customer Service Representative / Technical Support Agent – Remote Call Center
Conduent
Daingerfield, TX
08.2024 - 04.2025
- Interact with customers via inbound and outbound calls to answer inquiries and to provide assistance and deliver technical support.
- Document activity in customer accounts in an accurate manner and ensure confidentiality.
- Enter customer account data and communicate in a clear and concise manner.
- Identify customer needs, provide resolutions to problems, and follow established procedures.
- Use Core-CRM software.
Customer Service Representative – Remote Call Center
Faneuil
Daingerfield, TX
12.2022 - 08.2024
- Contracted with Dominion Energy.
- Provided customer service as primary point of contact via inbound and outbound calls.
- Identified customer needs, provided resolutions to problems, and followed established procedures.
- Managed time effectively to meet call quotas, documented call activity, and safeguarded confidential information.
Enrollment Development Specialist – Remote Call Center
Faneuil
Daingerfield, TX
12.2022 - 04.2023
- Contracted with Monogram Health.
- Supported customers via inbound and outbound telephone calls, identified patient needs, provided information, scheduled appointments, and processed welfare checks.
- Documented call activity, complied with policies and procedures, and abided by HIPAA guidelines to ensure privacy.
Stay at Home Parent
Longview, TX
06.2021 - 12.2022
- Ensured household duties were completed in a timely manner and managed household budget.
- Coordinated medical care, meals, and social activities.
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Supervisor of Operations
Team Chase Inc
Daingerfield, TX
08.2018 - 06.2021
- Supervised 15 employees, completed weekly payroll, and set, enforced, and optimized internal policies to maintain responsiveness demands.
- Answered inbound calls, placed outbound calls, called insurance companies, and accepted payments.
- Identified and resolved unauthorized, unsafe, or ineffective practices and complied with IFTA and road laws.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Used EFS software and QuickBooks.
Education
Associate of Science - MEDICAL BILLING AND CODING
ULTIMATE MEDICAL ACADEMY
CLEARWATER, FL01-2025
Skills
- Client interaction
- Client account management
- Data management
- Strategies for delinquency reduction
- Analytical problem-solving
- Strong attention to detail
- Dependable and responsible
- Responsive to new challenges
- Logical evaluation
Timeline
Account Representative Central Billing Office
Medsrv
04.2025 - Current
Customer Service Representative / Technical Support Agent – Remote Call Center
Conduent
08.2024 - 04.2025
Customer Service Representative – Remote Call Center
Faneuil
12.2022 - 08.2024
Enrollment Development Specialist – Remote Call Center
Faneuil
12.2022 - 04.2023
Stay at Home Parent
06.2021 - 12.2022
Supervisor of Operations
Team Chase Inc
08.2018 - 06.2021
Associate of Science - MEDICAL BILLING AND CODING
ULTIMATE MEDICAL ACADEMY