Sierra House
LITTLEROCK,AR
Summary
Experienced Customer Service Support Associate skilled in managing front counter operations and addressing customer inquiries in high-volume dining settings. Resolved guest concerns through effective communication and conflict resolution, enhancing overall customer satisfaction. Trained new staff on service standards, boosting team performance and operational efficiency.
Overview
1
1
Language
2
2
years of professional experience
Work History
Customer Service Lead
Pier88
Jonesboro, Arkansas
12.2022 - 12.2024
- Directed customer service staff activities, including training, coaching and performance management.
- Trained new team members on Pier88 service standards and procedures.
- Resolved escalated issues from team members or customers in an efficient manner.
- Resolved guest concerns with calm, professional communication.
- Handled dine-in, takeout, and phone orders through POS system.
- Greeted guests at Pier88 seafood grill and managed front counter service.
- Consulted with customers regarding needs and addressed concerns.
- Communicated order details between kitchen and dining room staff.
Education
Marshall High School
Marshall, ARSkills
- POS systems
- Order processing
- Cash handling
- Customer engagement
- Service recovery
- Staff training
- Team supervision
- Staffing oversight
- Schedule coordination
- Clear communication
- Conflict resolution
- Team leadership
- Decision making
- Time management
- Billing arrangements
- [Product or service] support
- Client engagement
Languages
English
Professional
Timeline
Customer Service Lead
Pier88
12.2022 - 12.2024
Marshall High School