Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Hunt

Archdale,NC

Summary

Knowledgeable and dedicated customer service professional with extensive
experience in customer service industry. Solid team player with outgoing,
positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, energetic and
results-oriented with exemplary passion for developing relationships, cultivating
partnerships and growing businesses. Looking for a long term career where I
can be a productive team memeber.

Overview

9
9
years of professional experience

Work History

Patient Transporter

Forsyth Medical Center
03.2022 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Cleaned, sanitized and moved hospital equipment.
  • Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
  • Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
  • Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
  • Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
  • Floater

Customer Service Associate

Krispy Kreme
01.2021 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Lifeguard

Wet N Wild Emerald Pointe
06.2021 - 09.2021
  • Seasonal Position
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Responded to patron incidents in professional and timely manner.
  • Cleared pool areas of debris and hazardous objects to increase safety.

Customer Service Associate

Hobby Lobby
04.2019 - 02.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
  • Participated in meetings and workgroups to integrate activities, communicate issues and resolve problems.
  • Followed manual and computer procedures to close guest accounts and open room for next sale.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Lead Management

McDonald's
03.2015 - 03.2019
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and
    performance.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Trained and mentored new employees to maximize team performance
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Education

High School Diploma -

Trinity High School
Trinity, NC
06.2017

Skills

  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Professional Integrity
  • Cash Register Operation
  • Customer Relations
  • Credits and Refunds
  • Customer Transactions
  • Shipment Procedures
  • Customer Assistance
  • Microsoft Office
  • Answering Customer Questions
  • Social Perceptiveness
  • Recordkeeping Compliance
  • Team Contribution
  • Shift Scheduling
  • Policy Enforcement
  • Cooperative Attitude

Timeline

Patient Transporter

Forsyth Medical Center
03.2022 - Current

Lifeguard

Wet N Wild Emerald Pointe
06.2021 - 09.2021

Customer Service Associate

Krispy Kreme
01.2021 - 02.2022

Customer Service Associate

Hobby Lobby
04.2019 - 02.2020

Lead Management

McDonald's
03.2015 - 03.2019

High School Diploma -

Trinity High School

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Sierra Hunt