Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Jackson Jr.

Topeka,KS

Summary

Dedicated and dependable professional, seeking a position, that utilizes matchless customer service and financial stability. I possess exceptional communication skills with cultural sensitivity, an upbeat attitude, a methodical and active personality, with genuine compassion for helping people. I have a great attendance record with the ability to lead and complete tasks in a timely manner. I have excellent organizational skills, as well as being a resourceful problem solver. I am a fast learner, detail-oriented, and self-motivated person who believes in demonstrating teamwork, time management, patience, flexibility, and great communication skills.

Overview

12
12
years of professional experience

Work History

Retail Sales Consultant

AT&T
08.2021 - Current
  • Create meaningful connections with every customer by providing individualized customer service, with personalized sales expertise, by getting to know customers and their needs to equip them with the right products.
  • Providing consultation sales approach to facilitate retail sales of cellular phones, tablets, watches, TV services, and other devices along with wireless services to our customers.
  • Continue to grow and learn up-to-date knowledge of wireless products and services as well as conducting regular product demonstrations, increasing interest in featured items.
  • Manage daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.

Customer Systems Technician

AT&T
11.2011 - 08.2021
  • Installed, spliced and maintained overhead and underground power lines for residential and commercial customers.
  • Perform construction work such as digging holes, placing cable, air pipe, and inner duct in various types of conduit systems, and open excavations.
  • Practiced safety protocols for all team members consistently, minimizing risks associated with high-voltage work environments.
  • Supported emergency response efforts during natural disasters or major outages, restoring power to affected areas promptly.
  • Contributed to company growth by consistently achieving high customer satisfaction ratings for service quality and timeliness of issue resolution.
  • Basic Installation and repair, Basic Electricity and electronics, Bonding and grounding, Digital and Data Communication, Basic Transmission and Radio Frequency Interference, Copper and Fiber Cable Knowledge, Telecommunications Equipment and Facilities, Materials Usage, Resource Knowledge, Straight Line Repair and Troubleshooting

Education

Electric Systems Technology -

WTI
05.2010

Skills

  • Exceptional problem-solving skills with a high attention to detail in the midst of multiple projects and deadlines
  • Excellent oral and written communication skills
  • Ability to work independently but also collaboratively as a team member
  • Active listening to prioritize customer’s needs and provide solutions that fit individualized circumstances, that connect with people and build relationships
  • Facilitate conversations by using social cues to build rapport and establish common ground
  • Flexibility to meet customer expectations and adapt to them quickly and efficiently

Timeline

Retail Sales Consultant

AT&T
08.2021 - Current

Customer Systems Technician

AT&T
11.2011 - 08.2021

Electric Systems Technology -

WTI

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Keith Jackson Jr.