Sierra J Dancy Williams

• Facilitated individual and group therapy sessions to promote emotional well-being and coping strategies.
• Implemented crisis intervention strategies to manage acute mental health episodes effectively.
• Developed personalized treatment plans based on client assessments and therapeutic goals.
• Collaborated with multidisciplinary teams to ensure comprehensive care for clients with diverse needs.
• Advocated for clients' rights and access to mental health resources within the healthcare system.
• Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
• Monitored patient progress and reported changes in behavior or condition to clinical staff.
• Conducted intake assessments to gather relevant information for treatment planning.
• Coordinated closely with psychiatrists to manage medication administration, monitoring side effects and adjusting dosages as needed.

• Coordinates all onboarding tasks.
• Maintains staff electronic personnel files and documents, while preserving employee confidentiality at all times
• Track completion of various forms and e-documents such as new hire paperwork, performance evaluations, CORI reports and annual trainings
• Produce personnel reports for other departments and outside entities and subcontractors.
• Coordinates incoming and outgoing departmental mail and packages, including preparing bulk mailings in support of department activities
• Managed inventory levels for department supplies and replenishment of department office supplies.
• Assist the Construction Administrator with tasks including soliciting bids, scheduling meetings, requests for Proposals, change orders and other construction documents.

• Motivated and developed customer service department of 100 staff members to achieve set goals.
• Delegated tasks among team members to ensure timely completion of client projects. to ensure goals are met for clients.
• Coordinated communication among clients, dispatch, and truck drivers for efficient inbound/outbound deliveries.

• Handled incoming calls and emails in a queue.
• Developed, organized, and tracked key performance metrics and company profiles for all products for enhanced technology productivity and monitoring to better troubleshoot.

• Promoted events through social media to increase attendance and engagement
• Oversee and coordinate events through eventbrite.com
• Coordinated scheduling and logistics for meetings and events to enhance operational efficiency.
• Managed correspondence and communication across departments, ensuring timely information flow.

• Handle incoming calls/emails in queue from customers to assist with order processing, product questions and service inquiries regarding ship dates, back orders, replacements and general service inquiries.
• Utilized various order systems and inventory platforms (SAP, Red Prairie, TI, Magento) to efficiently answer customer inquiries.
• Delivered exceptional customer support through effective communication and problem-solving skills.
• Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
• Utilized CRM software to track interactions and manage customer accounts accurately.

• Accommodated two residential buildings.
• Welcomed residents and guests, ensuring a friendly and secure environment.
• Manage all move ins and move outs
• Coordinated move-ins and move-outs, facilitating smooth transitions for residents.
• Accept and scan incoming and outgoing packages into queue from UPS, FedEx, Amazon, Lasership, and USPS.
• Maintained daily event log to track activities and ensure building security.

• Accommodate up to 200 guests daily by registering and assigning up to 44 lanes and 12 pool tables.
• Maintained daily log of events and revenue to track activity.
• Reconciling and closing out til at end of each shift.
• Coordinated logistics and maintenance for lanes to ensure optimal operation.
• Reconciled and closed out till at end of each shift for accurate financial reporting.

• Contacted 00 individuals per shift to raise funds for the democrats.
• Verified client details and processed donation information.
• Collected and entered credit card information securely.
• Contacted up to 00 people per shift to fundraise money for the democrats.

• Utilized pharmacy systems to enter patient and drug information, ensuring accuracy and completeness.
• Scheduled and maintained work flow for pharmacy operations.
• Registered all related sales on the assigned cash register and collected cash as required.
• Processed manual claims for third-party prescription services, ensuring timely corrections and resubmissions.
• Ordered, unpacked, checked, and stored shipments of pharmaceuticals for inventory management.
• Submitted claims for processing to address discrepancies or issues for warehouse overages , order errors or damaged goods involving Rx drugs.

intensive 6 month training program and internship with State St Cooperation.