Sierra Johnson

Led preparations for NSPIRE/REAC achieving a 97% score in 2024 by implementing comprehensive compliance protocol and conducting thorough staff training.

• Managed rent collections, financial record keeping and eviction process. Ensuring full compliance with HUD guidelines while maintaining an on-time payment rate of 95%across all leased units.
• Implemented targeted marketing strategies that effectively attracted prospective tenants.
• Inspected properties regularly to identify deficiencies and schedule repairs that were needed by the code inspectors in a timely manner.
• Established tenant relations policies and enforced rules and regulations to promote a positive living environment.
• Coordinated leasing efforts and streamlined application processing for a 208-unit LIHTC property reducing application turnaround time by 45%and increasing occupancy rates to 90%from the previous occupancy of 62%.

Coordinated all section 8 housing packet preparations and payment arrangements, timelining document submissions with a 100%compliance rate.

• Preparing late notice that improved delinquency by 25%.
• Managed comprehensive leasing by overseeing new applicant processing screening over 50 applications monthly and verifying third party credentials ensuring 98%accuracy .
• Followed up with delinquent tenants to ensure timely collection of rent payments, contributing to improved cash flow.
• Developed and implemented marketing campaigns across multiple social media platforms to enhance property visibility and attract potential tenants.

Managed daily operations, maintenance, and administration of properties, coordinating inspections with MHDC.

• Cultivated strong relationships with owners and tenants, enhancing communication and reducing conflicts.
• Trained leasing staff on income verification and calculation methods, ensuring consistency and accuracy.
• Processed all applications for a 100% tax credit property. Screening applications within 24 hours of being received.

• Managed lease agreements, ensuring compliance with company policies and regulations.
• Conducted daily property tours for prospects sourced from social media platforms, enhancing lead engagement.
• Performed market research on rental trends and competitive pricing to inform leasing strategies.
• Prepared lease agreements, collected security deposits, and managed rent payments to streamline tenant onboarding.
• Maintained accurate records of leasing activities in property management software systems.
• Handled incoming calls regarding availability of units, pricing information and other inquiries.