Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Jordan

Kirkland,WA

Summary

Proven track record of enhancing customer experiences and sales at Salt & Straw, adept in food safety compliance and superb customer service. Excelled in team collaboration and demonstrated flexibility to streamline operations. Showcased a results-driven approach and a friendly, positive attitude. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

9
9
years of professional experience

Work History

Wine Tent Sales

Chateau Ste. Michelle
06.2024 - Current
  • Managed inventory effectively, maintaining optimal stock levels while minimizing spoilage and waste.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.

Seasonal Ice Cream Scooper

Salt & Straw
06.2021 - Current
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Upsold waffle cones and other toppings to boost customer purchases.

Office Cleaner

Self-employeed
12.2015 - Current
  • Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
  • Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
  • Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
  • Grew my business by taking on new clients who appreciated my cleaning around the building.

Athletic Training Intern

Saake Athletic Training Complex
01.2024 - 05.2024
  • Provided on-site first aid and emergency care at athletic events, prioritizing athlete safety and wellbeing.
  • Served as a mentor for new interns, providing guidance on best practices while fostering professional growth within the field of athletic training.
  • Promoted a positive team culture by fostering strong relationships with athletes, coaches, and support staff.
  • Contributed to efficient game-day operations by setting up equipment, attending pre-game meetings, and assisting coaches as needed.
  • Improved athletes' recovery times with the timely administration of appropriate therapeutic modalities.

Front of House & Back of House

Poke Bar
09.2022 - 05.2024
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
  • Collaborated with other team members to maintain a clean, organized, and welcoming environment.
  • Remembered, recited and promoted variety of menu items.
  • Learned to take orders in both Korean and Japanese to facilitate interactions with our large population of international customers.
  • Handled cash transactions accurately while maintaining proper cash handling procedures.

Education

Bachelor of Science - Kinesiology

University of Hawaii At Manoa
Honolulu, HI
05.2024

Skills

  • Food Safety Compliance
  • Superb Customer Service
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Problem-Solving
  • Flexible and Adaptable
  • Microsoft Outlook, Word, and Excel
  • Google Workspace familiarity
  • Works Well Under Pressure

Timeline

Wine Tent Sales

Chateau Ste. Michelle
06.2024 - Current

Athletic Training Intern

Saake Athletic Training Complex
01.2024 - 05.2024

Front of House & Back of House

Poke Bar
09.2022 - 05.2024

Seasonal Ice Cream Scooper

Salt & Straw
06.2021 - Current

Office Cleaner

Self-employeed
12.2015 - Current

Bachelor of Science - Kinesiology

University of Hawaii At Manoa

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Sierra Jordan