Sierra Keys
Raleigh,NC
Summary
- Excellent Customer Service Representative
- Fluent in Spanish as as a second language
- Strong creative and critical thinking skills
- Punctual team player who is a fast learner
- Self- motivated
- Positive attitude
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Permanent Make Up by Shasha
Raleigh, North Carolina
03.2024 - Current
- Managed daily office operations and maintained a welcoming environment for clients.
- Coordinated appointment scheduling and ensured efficient use of resources.
- Oversaw inventory management, ordering supplies, and maintaining stock levels.
- Developed office policies to enhance workflow and improve client service.
- Handled client inquiries and resolved issues promptly to ensure satisfaction.
- Processed payments and maintained accurate financial records for services rendered.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Veterinary Technician Assistant
SPCA of Wake County/ SPCA Intake Center
Raleigh, NC
01.2023 - 08.2023
- Oversaw care and quality of life for high-volume shelter animals, including dogs and cats.
- Adhered to disease prevention and bio-hazard safety protocols to ensure a safe environment.
- Recorded animal behavior and reported medical concerns to appropriate personnel.
- Administered prescribed medications and performed physical examinations for all shelter animals.
- Facilitated vaccinations, deworming, spay/neuter procedures, microchipping, and health tests.
- Collaborated with veterinarians to address various medical issues within the shelter population.
- Executed high-volume tasks during kitten season, adhering to neonatal kitten protocols.
- Maintained cleanliness and organization of animal enclosures and assisted in intake processes.
Veterinary Technician/CSR
Gentle Care Animal Hospital Group
Raleigh, NC
08.2021 - 04.2022
- Running appointments and drop off appointments and assisting five different doctors with restraining and collecting samples, checking patient's vital signs, cleaning and wrapping wounds, administering treatments, updating medical records, and sanitizing working areas.
- Performing tasks such as lab work requiring phlebotomy, running urinalysis; reading ear cytologies, fecal, and urine sediment and taking radiographs.
- Nail trims and anal gland expression.
- Sent out samples to Idexx and Antech.
- Answer high volume phone calls and relay messages from doctors to the clients.
- Experience using Avimark and VetSpire.
- Translating from English to Spanish when needed.
- Familiar with navigating difficult discussions of QOL and euthanasia.
- Fear Free Certified.
Vet Assistant
Chatham Animal Hospital
Cary, NC
10.2020 - 05.2021
- Assist with in holding and restraining animals during exams and surgical procedures.
- Clean and sterilize instruments, equipment, and tools.
- Ensure exam and operating rooms are stocked and sterilized.
- Change animal bandages, bedding, and kennel material.
- Ensure all cages and kennels are clean.
- Assist in radiology and taking x-rays.
- Care for animals by bathing, feeding, watering, and exercising.
- Administer medications.
- Assist in collecting samples such as blood, urine, fecal and cytology samples for testing.
- Test lab samples.
- Communicate with owners and families on surgery and recovery instructions.
- Assist with PTS.
- Perform administrative duties such as updating files and processing payments.
- Experience using Idexx and ImproMed.
Fine Dining Server/Bartender
Saint Jacques
Raleigh, NC
10.2019 - 08.2020
- Provided exceptional levels of customer satisfaction, full knowledge of menu, bar and large wine list, described items on menu with all ingredients and preparation, checked for allergies and dietary restrictions.
- Prepared alcoholic and non-alcoholic beverages with garnish, communicated with guest to ensure quality satisfaction of their needs while maintaining fifty step serving process, great team player.
Project Associate
Bedford and Falls Book Fair
Raleigh, NC
01.2019 - 06.2019
- Receive and track shipments.
- Load merchandise in delivery trucks.
- Accommodate and carefully handle fragile merchandise.
- Track and document exact shipment arrival and departure times.
- Tag and label Merchandise.
- Label and stockpile merchandise according to size, shape, and type.
- Box, wrap and pack merchandise in accordance with relevant procedures and standards.
Bilingual Customer Service
Fred Anderson Toyota of Raleigh
Raleigh, NC
10.2017 - 03.2018
- Main responsibility is to interpret customer concerns for the auto mechanic, so that the mechanic can diagnose and repair problems correctly.
- Work with customers to schedule service and handle administrative aspects of customer service departments.
- Acts as liaison between clients and company.
- Answer client and customer questions.
- Address and resolve any issues and complaints.
- Report problems and unresolved issues to manager or director.
Sterilization Technician and Interpreter
Triangle Family Dentistry
Morrisville, NC
10.2012 - 01.2013
- Managed dental office infection control plan to meet OSHA, and CDC standards.
- Handled instruments while thoroughly checking sterilization and disinfection of diseases, and re-circulation.
- Performed dental treatment room disinfection.
- Assisted dentists with providing treatment and care to patients including non-English speaking patients.
Bilingual Customer Service Representative
Cellular Max
Raleigh, NC
08.2008 - 07.2010
- Provided end-to-end customer service throughout the phone purchasing process which included consumer education of phone models and features, cashiering, phone activation, and accessory sales.
- Assisted customers with monthly bill payments.
- Was a key holder and able to run the store independently.
- Other duties included store maintenance and answering phone inquiries and providing translation service for non-English speaking customers.
Education
Associate in Science -
Wake Technical Community College
Raleigh, NC01.2026
CELTA - Teaching English as a Foreign Language
Cambridge University
Madrid03.2016
High School Diploma - Earth Science
William G. Enloe High School
Raleigh, NC06.2008
Skills
- Front desk and customer service
- Sales expertise
- Cash register operation
- Microscopy and laboratory skills
- Translation and communication
- Blood sampling and vital signs
- Medical records management
- Medical imaging techniques
- Computer proficiency
- Typing proficiency
Certification
- TEFL/CELTA, 01/16, Present, Teaching English as Foreign Language with Cambridge University
- Driver's License, Non-CDL Class C
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager
Permanent Make Up by Shasha
03.2024 - Current
Veterinary Technician Assistant
SPCA of Wake County/ SPCA Intake Center
01.2023 - 08.2023
Veterinary Technician/CSR
Gentle Care Animal Hospital Group
08.2021 - 04.2022
Vet Assistant
Chatham Animal Hospital
10.2020 - 05.2021
Fine Dining Server/Bartender
Saint Jacques
10.2019 - 08.2020
Project Associate
Bedford and Falls Book Fair
01.2019 - 06.2019
Bilingual Customer Service
Fred Anderson Toyota of Raleigh
10.2017 - 03.2018
Sterilization Technician and Interpreter
Triangle Family Dentistry
10.2012 - 01.2013
Bilingual Customer Service Representative
Cellular Max
08.2008 - 07.2010
Associate in Science -
Wake Technical Community College
CELTA - Teaching English as a Foreign Language
Cambridge University
High School Diploma - Earth Science
William G. Enloe High School