Andrea Moreira
Round Rock,Texas
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative, Animal Care Attendant
Action pack dog center
07.2022 - Current
- Animal Care Attendant
- Worked with lodge and daycare dogs.
- Observed dog behavior and managed animal interactions
- Cleaned and maintained cleanliness for lodging and daycare clients
- Fed and monitored animal feedings including dogs with allergy concerns
- Medicated dogs as per owner instructions
- Customer Service Representative
- Managed reservations for clients including creating, changing, and cancelling reservations
- Maintained a clean front office for clients
- Checked clients in and out
- Contacted clients about any concerned we may have had with their dogs
- Communicated with management to solve customer problems
Guest advocate
Target
06.2021 - 08.2021
- Guest advocate
- Managed checkout processes efficiently, ensuring accurate transactions and reducing wait times.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Cashier
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted guests in locating products, enhancing shopping experience through personalized support.
Education
Associate of Applied Science - Wildlife Conservation And Management
Austin Community College
Austin, Texas, TX05-2026
Skills
- Adaptable learner
- Proactive in supporting others
- Quick and efficient task handling
- Customer support experience
- FFA livestock raising skills
- Wildlife conservation program participant
- Animal care experience
- Proficient in animal handling
- Front desk customer service
- Professional phone communication
- Valid driver's license
- Problem resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative, Animal Care Attendant
Action pack dog center
07.2022 - Current
Guest advocate
Target
06.2021 - 08.2021
Associate of Applied Science - Wildlife Conservation And Management
Austin Community College