Summary
Overview
Work History
Education
Skills
Interests and Involvement
Timeline
Generic

Larie Ford

Louisville,KY

Summary

Proactive and versatile professional dedicated to adapting to new challenges with agility. Known for strong problem-solving skills and a results-oriented mindset, consistently supporting team success and driving positive outcomes. Delivering solutions in fast-paced environments, all while fostering continuous learning and innovation.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

Elevance Health
Louisville, KY
12.2022 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Identified customer needs, clarified information, researched every issue, and provided solutions.
  • Answered incoming calls from customers regarding inquiries or complaints.
  • Demonstrated ability to multi-task while speaking with customers on the phone.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.

Supply Specialist

ARMY
GLASGOW, KY
09.2018 - 09.2024
  • Assist in supply duties, such as filing and documenting paperwork
  • Making sure soldiers are supplied with tools they may need
  • Assist with task given to ensure successful missions.

Account Manager/Assistant Manager

Labor Max Staffing Agency
Louisville, KY
02.2022 - 07.2022
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed full-cycle recruiting, including sourcing, interviewing, offering jobs and negotiating contracts.
  • Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates.
  • Handled employee discipline and termination to address policy infractions.
  • Organized employee directories and updated individual contact information.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Renewed existing accounts by cementing trusting relationships with customers.

CUSTOMER SERVICE REPRESENTATIVE

Minute Men Staffing
LOUISVILLE, KY
10.2021 - 01.2022
  • Filed and resolved product and paperwork errors.
  • Processed orders and forms communicating errors and issues with colleagues and managers as needed.
  • Maintained and organized client records, reports and agendas to strengthen traceability.

Education

Human Resources Development

University of Louisville
Louisville, KY
05.2024

WESTERN KENTUCKY UNIVERSITY
BOWLING GREEN, KY

Skills

  • Organization
  • Problem solving
  • Decision making
  • Teamwork and collaboration
  • Adaptable
  • Adaptable Learner
  • Effectiveness
  • Utilize Acquired Knowledge
  • Efficient Data Entry
  • First call resolution

Interests and Involvement

VOLUNTEER AND LEADERSHIP EXPERIENCE , Creator and organization leader of Uniekly Adorned, Habitat for humanity volunteer and former marketing executive. Participant in Leader-shape and Dynamic leadership institute phases 1, 2 and 3. Member of Zeta phi beta sorority incorporated.

Timeline

Customer Care Representative

Elevance Health
12.2022 - Current

Account Manager/Assistant Manager

Labor Max Staffing Agency
02.2022 - 07.2022

CUSTOMER SERVICE REPRESENTATIVE

Minute Men Staffing
10.2021 - 01.2022

Supply Specialist

ARMY
09.2018 - 09.2024

Human Resources Development

University of Louisville

WESTERN KENTUCKY UNIVERSITY

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Larie Ford