Sierra Kroh
Omaha,NE
Summary
Goal-driven worker with a can-do attitude, consistently maintaining a calm and positive demeanor. Seeking a position that offers growth and advancement opportunities to develop skills and contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Internship
Nationwide
Omaha, NE
11.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Host
Kona Grill
Omaha, NE
07.2024 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server
Olive Garden
Myrtle Beach, SC
10.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista/Cashier
Dunkin'
Omaha, NE
06.2022 - 08.2023
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
High school diploma -
Omaha Northwest High School
Omaha, NE05.2023
Skills
- Barista Experience
- Basic Math
- Shift Management
- Upselling
- Serving Experience
- Cash Handling
- Computer skills
- Sales
- Guest services
- Organizational skills
- Time management
- Supervising experience
- Leadership
Certification
Driver's License
Timeline
Internship
Nationwide
11.2024 - Current
Host
Kona Grill
07.2024 - 01.2025
Server
Olive Garden
10.2023 - 04.2024
Barista/Cashier
Dunkin'
06.2022 - 08.2023
High school diploma -
Omaha Northwest High School