SIERRA LAGUNA

• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Assisted supervising across the front end
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Greeted customers entering store and responded promptly to customer needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Supported management in implementing operational improvements such as updated training manuals or revised schedules.
• Performed cash, card and check transactions to complete customer purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Welcomed customers and helped determine their needs.

(Seasonal)

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Perform cash transactions and process adjustments
• Maintain customer accounts and record account information
• Make product recommendations and up sell menu items
• Clean and sanitize all work surfaces.