Sierra Lanham
Bellvue,CO
Summary
Enthusiastic and reliable professional, that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Smokin Fins
04.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Created Seasonal and craft menu drinks
Server/Bartender
Agave
01.2018 - 12.2021
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Ski and Snowboard Instructor
Vail Resorts Inc
03.2018 - 12.2021
- Enhanced student skiing and snowboarding skills by providing tailored instruction based on individual abilities and goals.
- Maintained accurate records of student progress, allowing for effective communication with parents or guardians regarding their child''s development.
- Fostered a supportive learning environment by adapting teaching styles to accommodate various skill levels and learning preferences.
- Assisted in the training of new instructors, sharing expertise and best practices to ensure a high standard of teaching across the team.
- Conducted group lessons for diverse age ranges, ensuring an engaging and inclusive experience for all participants.
Behavior Technician
Center for Autism and Related Disorders, Inc
05.2018 - 08.2021
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Education
High School Diploma -
Prairie View Highschool
Commerce City, CO11.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Service prioritization
Timeline
Server/Bartender
Smokin Fins
04.2022 - 06.2024
Behavior Technician
Center for Autism and Related Disorders, Inc
05.2018 - 08.2021
Ski and Snowboard Instructor
Vail Resorts Inc
03.2018 - 12.2021
Server/Bartender
Agave
01.2018 - 12.2021
High School Diploma -
Prairie View Highschool
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