Sierra Lanier

• Engaged patients in recreational activities such as reading books or playing games.
• Provided companionship and monitored health condition of clients.
• Administered medications as instructed by physician or nurse practitioner.

• Cared for hospice patient

• provided total cared for elderly quadriplegic

• Changed bed linens and maintained a clean living environment for the client's safety.
• Recognized emergency situations and implemented appropriate procedures.
• Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
• Helped client with medication self-administration.
• Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
• Checked patients' pulse, temperature and respiration.
• Educated patients and families on health care needs, conditions, and options.
• Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
• Improved patient outlook and daily living through compassionate care.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Documented patient status and reported changes in care needs.
• Instructed family members regarding proper home care techniques and infection control procedures.
• Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
• Accompanied clients to doctors' offices or on other trips outside home.
• Planned, prepared or served meals to patients according to prescribed diets.
• Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
• Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
• Directed patients in prescribed exercises or in use of braces or artificial limbs.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

• Implemented innovative methods for promoting physical and mental well-being through personalized care plans tailored to each client's specific needs
• Implemented personalized daily routines and activities to enhance the physical and emotional well-being of the client, ensuring a comfortable and fulfilling living experience
• Created a comfortable and safe environment for clients by staying updated on the latest technology and tools to assist with mobility and daily tasks
• Created a supportive and empathetic environment for clients by actively listening to their needs and concerns, providing emotional support, and offering companionship to enhance their overall well-being and quality of life
• Kept detailed records of each client's preferences, habits, and health conditions to ensure personalized and efficient care management, contributing to the overall well-being and satisfaction of clients
• Developed and maintained open communication with the client's family members to provide updates on the client's well-being, progress, and any concerns, ensuring transparency and peace of mind for the family
• Streamlined care processes, enhancing client satisfaction and well-being
• Introduced tech solutions for mobility, elevating clients' daily living quality
• Fostered empathetic client relationships, boosting emotional and physical health
• Achieved significant improvements in clients' well-being through customized care plans
• Monitored client health trends, adapting care strategies for optimal outcomes

• Implement personalized care plans to meet the unique needs and preferences of each client, fostering a sense of independence and well-being in their daily lives
• Implement strategies to ensure the well-being of elderly patients, including coordinating with healthcare providers and family members to provide holistic care
• Maintain accurate and detailed records of each client's progress and care activities, ensuring accountability and continuity of care
• Provide emotional support and companionship to clients, fostering a positive and uplifting environment in their homes
• Collaborate with the Guardian angels team to identify areas of improvement in care plans and suggest innovative solutions to enhance the well-being and quality of life for elderly patients
• Identify potential hazards in the home environment and proactively implement measures to ensure the safety and well-being of clients, such as removing obstacles, securing loose rugs, and recommending necessary modifications for improved accessibility
• Assess clients' living environments and make recommendations for modifications to enhance safety and comfort, ensuring a supportive and adaptable home environment for elderly patients under the care of Guardian angels
• Optimized care plans, boosting client independence and well-being
• Enhanced elderly patient safety by recommending home modifications
• Provided vital emotional support, improving client mental health
• Introduced new safety protocols, reducing home hazards significantly
• Maintained detailed client records, ensuring seamless care continuity

• Proactively search for active candidates ((i.e
• Applicants, job boards, employee referral program, etc.), then identify, phone screen, qualify, submit, hire and maintain candidates
• Facilitate candidate phone interviews and submittals, discuss compensation
• Build a talent pipeline through a variety of sourcing techniques including social media as well as other web-based searches
• Understand agency job requirements and effectively source candidates with required experience and qualifications
• Conduct reference checks, background and drug testing
• Manage relationships with candidates while on assignment
• Assisted customers with a warm and professional attitude
• Processed customer transactions
• Assisted customers with questions
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Assisted with technical support duties
• Handled billing issues and order inquiries
• Operated the cash drawer
• Took inventory
• Collaborate with internal departments to identify opportunities for improving the customer experience and implement solutions to enhance customer satisfaction and retention
• Utilize analytics and customer feedback to identify trends and opportunities for improving customer service processes and strategies, leading to increased customer satisfaction and loyalty
• Proactively engage with candidates to understand their career goals and aspirations, providing personalized guidance and assistance in aligning their skills and experience with available job opportunities, leading to higher candidate satisfaction and retention

• Processed an average of 150 transactions each day in a timely manner
• Answered customers' questions and addressed problems and complaints in person and via phone
• Opened and closed the store, which included counting cash drawers and making bank deposits
• Helped customers select products that best fit their personal needs
• Maintained visually appealing and effective displays for the entire store
• Educated customers on product and service offerings
• Offered exceptional customer service to differentiate and promote the company brand
• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
• Built customer confidence by actively listening to their concerns and giving appropriate feedback
• Kept current on market and product trends to effectively answer customer questions
• Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
• Communicated store policy violations to the leadership team in a timely manner
• Offered direction and gave constructive feedback to motivate team members
• Held each team member accountable for achieving brand and performance goals
• Built and maintained effective relationships with peers and upper management
• Attended 2 team meetings each month to voice concerns and offer constructive feedback to others
• Processed shipments and maintained organized stock shelves
• Processed all sales transactions accurately and in a timely fashion
• Marked clearance products with updated price tags
• Implement innovative customer service strategies to enhance customer engagement and loyalty, leveraging market trends and customer feedback
• Implement customer satisfaction surveys and analyze feedback to identify areas for improvement in customer service and cashier performance
• Develop and implement action plans based on survey results to enhance customer experience and increase customer loyalty
• Develop and implement training programs for cashier staff to enhance their customer service skills and ensure consistency in service quality across all shifts
• Streamlined transaction processes, reducing wait times and enhancing customer satisfaction