Shantez White
Philadelphia,PA
Summary
Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
12
12
years of professional experience
Work History
Home Health Aide
365 Health Services
04.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Scheduled and coordinated medical appointments.
Assistant Store Manager
Save A Lot Grocery Store
01.2018 - 02.2022
- Responsible for overall supervision, training, mentoring and appraisal of 15-20 associates
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Food Service Worker
The School District of Philadelphia
09.2018 - 06.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Supervisor
Little Caesars Pizza
10.2014 - 12.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Supervisor
Little Caesars Pizza
01.2012 - 08.2017
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
- Oversaw food preparation and monitored safety protocols
- Provided a positive customer experience with fair, friendly, and courteous service
- Counted cash in register drawer at the beginning and end of each shift
- Ensured customers were getting the right information to make the best decisions when making a purchase
- Enhanced business productivity by training new team members
Education
Currently Enrolled - Computer Information
Community College of Philadelphia
Philadelphia, PA03.2025
High School Diploma -
Thomas Alva Edison High School John C. Ferreira Skills Center
Philadelphia, PA2011
Skills
- Inventory Management
- Analytical Skills
- Recruiting
- Cash Management
- Budgeting
- Training
- Problem Solving
- Scheduling
- Customer Service
- Interpersonal Communications
Timeline
Home Health Aide
365 Health Services
04.2022 - Current
Food Service Worker
The School District of Philadelphia
09.2018 - 06.2019
Assistant Store Manager
Save A Lot Grocery Store
01.2018 - 02.2022
Supervisor
Little Caesars Pizza
10.2014 - 12.2017
Supervisor
Little Caesars Pizza
01.2012 - 08.2017
Currently Enrolled - Computer Information
Community College of Philadelphia
High School Diploma -
Thomas Alva Edison High School John C. Ferreira Skills Center
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