Keonia Brown
St. Louis,MO
Summary
Customer Service Representative with over 5years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. Authorized to work in the US for any employer Highlight experience in diverse areas like food preparation, serving, cash handling, and customer interaction
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Aide
Advantage Home Health Care Inc
01.2025 - Current
- Assist clients in their daily personal tasks, such as bathing or dressing.
- Perform housekeeping tasks, such as laundry, washing dishes, and vacuuming.
- Help to organize a client's schedule and plan appointments.
- Arrange transportation to doctors' offices or other outings.
UPS Seasonal Helper
UPS
11.2024 - 01.2025
- Successfully handle and deliver packages on time
- Follow all local & state laws, road/driving regulations, and Company policies
- Provide excellent customer service and satisfaction despite stressful events / conditions
Food Service Worker
LGC Associates, LLC
09.2024 - 09.2024
- Oversees the preparation, cooking and serving of food for the purpose of providing students and staff with food of high nutritional quality as well as meeting individual needs
Amazon Fulfillment Associate
Amazon Warehouse
01.2024 - 08.2024
- Receive and put away inventory Get customer orders ready and pack them up.
Data Entry
Randstad
04.2024 - 04.2024
- Transferring paper formats into computer files or database systems. handle typing in customer information provided directly into an electronic format, creating spreadsheets with large numbers of figures.
Food Service Worker
Aerotek
08.2023 - 11.2023
- Provides assistance with preparing and portioning meals, including those for prescribed diets .Distributes and serves meals, beverages, and snacks.
- Prepares dining areas for the serving of meals and sets up serving lines.
- Cleans dining, service, and food preparation areas.
- Cleans and sterilizes dishes, kitchen utensils, and equipment.
- Stores food in designated containers and storage areas to prevent spoilage.
- Receives deliveries of food and supplies from vendors.
- Maintains and refills supplies of condiments and similar items as needed.
- Performs related work as assigned.
HEDIS Service Associate II
Elevance Health
01.2023 - 08.2023
- Working at a fast pace communicate directly with provider offices in pursuit process by requesting medical record information and coordinating the exchange of files.
Member Service Representative
Elevance Health
01.2022 - 08.2023
- Responds to incoming calls and emails and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues andeducatingcallers
Specimen Registration
Barns Jewish Hospital
04.2022 - 09.2022
- Receives and processes specimens such as blood and urine samples in a laboratory, captures data
Patient Access Representative
Barns Jewish Hospital
03.2022 - 09.2022
- Greeting patients and their caregivers on arrival.
- Collecting information such as patient details, medical history, billing, and insurance information, etc.
- Preparing patient admission and discharge documentation.
- Entering information into databases and maintaining accurate records.
- Relaying information to relevant staff members.
- Informing patients and their caregivers of hospital procedures, policies, and protocols.
- Providing patients with billing and payment information.
- Dealing with patient questions, concerns, and issues.
- Performing general administrative tasks.
Work From Home Customer Service Representative
Amazon
01.2021 - 10.2021
- Answered inbound customer service calls and provided requested information or routed calls to the appropriate department. Resolved customer complaints and concerns in a professional and courteous manner. Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
Care Attendant
Metropolitan Homecare Service
08.2015 - 01.2021
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks running errands.
- Responsible for handling all calls.
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
T4 Operator
Vi-Jon
05.2019 - 06.2019
- Remove finished products from the production line and stack cases on pallets.
- Position bulk bottles and caps from light weight boxes into hopper.
- Complete move ticket to include customer, size, production line, quantity, and palletizer name.
- Provide a pallet count for each SKU produced and verbally communicate to lead operator.
- Pick up labels label control and assist with label changes on labeler.
- Assist lead operators to keep production running.
- Make shippers (boxes) and assist packer
- Complete paperwork as needed
Assembly Worker
Procter & Gamble
02.2017 - 06.2018
- Receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders or managing organizing and retrieving stock
Call Center Representative
Metro Pcs NGM Wireless
01.2012 - 02.2014
- Interact with customers on behalf of the organization provide information about products and services, take orders, respond to customer complaints, and process returns.
- Handling all incoming and outgoing calls.
- Sorting and distributing of mail and faxes.
Education
High school diploma -
University City High School
St Louis, MO05.2011
Skills
- Documentation review
- Order picking
- Upselling
- Laundry
- Guest services
- Live chat
- CPR
- Customer service
- Conflict Management (3 years)
- Technical support
- Medical records
- Data entry
- Typing
- Outbound sales
- Call Center Management (3 years)
- Home Care
- Databases
- Interviewing
- People Leadership (10 years)
- Creating spreadsheet Creating tables Creating pivot tables Running and creating macros Data analysis Data visualization Validating data Creating documents (5 years)
- Cash register
- Recruiting
- Bathing assistance
- Food preparation
- Human Resources
- Laboratory experience
- Microsoft Word (5 years)
- Food handling
- Warehouse experience
- Food service
- HEDIS
- Senior Care (5 years)
- Computer skills
- Blood sampling
- Packaging
- Data collection
- Cleaning
- Front desk
- Windows
- Hospital experience
- Communication skills
- Talent Acquisition
Certification
- CPR Certification
- AED Certification
- First Aid Certification
Timeline
Home Health Aide
Advantage Home Health Care Inc
01.2025 - Current
UPS Seasonal Helper
UPS
11.2024 - 01.2025
Food Service Worker
LGC Associates, LLC
09.2024 - 09.2024
Data Entry
Randstad
04.2024 - 04.2024
Amazon Fulfillment Associate
Amazon Warehouse
01.2024 - 08.2024
Food Service Worker
Aerotek
08.2023 - 11.2023
HEDIS Service Associate II
Elevance Health
01.2023 - 08.2023
Specimen Registration
Barns Jewish Hospital
04.2022 - 09.2022
Patient Access Representative
Barns Jewish Hospital
03.2022 - 09.2022
Member Service Representative
Elevance Health
01.2022 - 08.2023
Work From Home Customer Service Representative
Amazon
01.2021 - 10.2021
T4 Operator
Vi-Jon
05.2019 - 06.2019
Assembly Worker
Procter & Gamble
02.2017 - 06.2018
Care Attendant
Metropolitan Homecare Service
08.2015 - 01.2021
Call Center Representative
Metro Pcs NGM Wireless
01.2012 - 02.2014
High school diploma -
University City High School
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