Sierra Leavitt
Layton,UT
Summary
Dynamic leader with proven success in operations management and team building, honed at Twisted Noodle Cafe. Excelled in enhancing sales and profitability while ensuring high levels of employee satisfaction and customer loyalty. Skilled in inventory control and problem resolution, demonstrating a commitment to excellence and a results-driven approach.
Overview
9
9
years of professional experience
Work History
General Manager
Twisted Noodle Cafe
St George UT
01.2022 - 07.2024
- Managed budget implementations, employee reviews, training and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability including creating coupon codes and marketing to nearby businesses.
- Created order guides, training packets, daily checklists and tip share guide.
- Cultivated strong relationships with customers and vendors to ensure long-term success and loyalty.
Front Desk Attendant
Comfort Inn & Suites
St George UT
03.2021 - 11.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner.
Test Center Administrator
PSI Testing
Orem, UT
01.2020 - 08.2020
- Ensured test-taker confidentiality with strict adherence to privacy policies and regulations.
- Increased security measures for exams by routinely updating and monitoring surveillance systems.
- Implemented strategies for managing stress among test-takers by providing a calm atmosphere and offering pre-test guidance.
- Safeguarded the integrity of examination results by diligently following procedures for specific exams.
- Educated testers and enforced rules for the facility.
Night Auditor
Fairfield Inn & Suites by Marriot
Richfield UT
04.2015 - 06.2018
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Education
GED -
South Sevier High School
Monroe, UT05.2016
Skills
- Leadership and team building
- Problem Resolution
- Communication
- Operations Management
- Team Player
- Efficient multi-tasker
- Inventory Control
Timeline
General Manager
Twisted Noodle Cafe
01.2022 - 07.2024
Front Desk Attendant
Comfort Inn & Suites
03.2021 - 11.2021
Test Center Administrator
PSI Testing
01.2020 - 08.2020
Night Auditor
Fairfield Inn & Suites by Marriot
04.2015 - 06.2018
GED -
South Sevier High School