Sierra Lowder
Fate,TX
Summary
Detail-oriented financial professional with an associates degree in Accounting and over three years of customer service experience. skills in fraud detection and daily banking operations, including teller transactions and account opening procedures. Proficient in Microsoft Office and banking transaction processing systems. seeking to leverage these strong analytical and customer service skills in a teller position.
Overview
3
3
years of professional experience
Work History
Financial Associate
American National Bank of Texas
Heath, TX
08.2025 - 04.2026
- Aided in fraud detection by reporting suspicious behaviors to the fraud department and investigating suspected fraud.
- Processed banking transactions, such as withdrawals and deposits in a time-efficient manner, while exercising due diligence to place holds according to Reg CC requirements.
- Recommended company financial services and packages to clients, to ensure that all banking needs are met for optimum client satisfaction.
- Implemented problem solving and time-management to resolve client concerns in a time-efficient manner; by troubleshooting, responding to client inquiries, and making adjustments as needed.
- Processed negotiable currencies and instruments according to internal and external policies and procedures
Customer Care Representative
Point Broadband
Wills Point, TX
08.2024 - 08.2025
- Processed and documented complex client transactions, while communicating bill and account changes to maintain proper client knowledge
- Maintained client accounts and made adjustments according to their requests to improve efficiencies while adhering to company policy
- Provided service highlights and recommendations to clients and referred them to individuals within our sales department
Team Lead
The Coffee Shop at 5th and O’Neal
Wills Point, TX
03.2023 - 06.2024
- Documented complex orders and processed transactions using company software for accuracy in financial records and effective data control
- Greeted clients warmly, engaging in friendly conversation while taking orders and maintaining a calm demeanor while addressing client concerns
- Utilized time-management and multitasking skills during high-traffic periods to promote maximum time-efficiency without sacrificing service and product quality
Education
Associate of Science - Accounting
Southern New Hampshire University
Hooksett, NH12.2025
Skills
- Fiserve DNA and UX, Accounting, Data Entry, Fraud Detection, POS Systems, Cash Handling, Microsoft Office, Google Workspace, Computer Skills, Account Maintenance, Team Collaboration, Interpersonal skills, Problem Solving, Written and Verbal Communication
Timeline
Financial Associate
American National Bank of Texas
08.2025 - 04.2026
Customer Care Representative
Point Broadband
08.2024 - 08.2025
Team Lead
The Coffee Shop at 5th and O’Neal
03.2023 - 06.2024
Associate of Science - Accounting
Southern New Hampshire University