Sierra MacReynolds
INDEPENDENCE,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Self Sufficiency Specialist
Grayson County Department of Social Services
07.2023 - Current
- Explains the employment services program.
- Makes assessments of customer needs and develops employment plans, utilizing job search, work experience, education and training.
- Establishes and monitors self-sufficiency goals through information and assessment of customer background.
- Explains nature of temporary assistance benefit programs and determines reasons and need for assistance.
- Provides supportive services to enhance participants way of living and achieve self-sufficiency.
- Followed all company policies and procedures to deliver quality work.
Front Desk Receptionist
Healing Springs Animal Hospital
02.2020 - 07.2023
- Manage a 3-phone line system to answer calls.
- Provide excellent customer service by answering questions, resolving issues, and scheduling appointments.
- Provide front desk duties by greeting customers, managing payments in person and by phone.
- Use proven customer service strategies to reduce unpaid accounts.
- Maintained a detailed list and ordered necessary materials.
Kennel Staff Assistant
Healing Springs Animal Hospital
05.2017 - 01.2020
- Key holder.
- Ensured all animals were taken care of properly including walking, feeding, giving fresh water and bathing.
- Responsible for shopping for the clinic and delivering recycling to specific drop off locations.
- Handling all necessary paperwork for boarding.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Dog Groomer
Healing Springs Animal Hospital
05.2012 - 01.2020
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Reset rooms between appointments and disinfected equipment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Education
High School Diploma -
Grayson County High School
Grayson County, VA05-2012
Skills
- Prioritization
- Multi-tasking
- Customer Service
- Compassion & Empathy
- Verbal Communication
- Time management & Efficiency
- Teamwork
Certification
Virginia Career Coach February 2024
Successfully and satisfactorily completed 40 hours of training and met the professional standards in career coach training as established by the Virginia Community College System.
Completed 2 years of Culinary Arts at Grayson County High School. Servsafe Certification expired 05/2015
Timeline
Self Sufficiency Specialist
Grayson County Department of Social Services
07.2023 - Current
Front Desk Receptionist
Healing Springs Animal Hospital
02.2020 - 07.2023
Kennel Staff Assistant
Healing Springs Animal Hospital
05.2017 - 01.2020
Dog Groomer
Healing Springs Animal Hospital
05.2012 - 01.2020
High School Diploma -
Grayson County High School