Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Major

Newport News,VA

Summary

Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Teleperformance
05.2023 - Current
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Streamlined claims process for clients, ensuring prompt resolution and payment of claims.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
  • Achieved high client retention rates by consistently delivering exceptional service and support throughout policy lifecycle.
  • Reduced claim disputes by clearly explaining policy provisions to clients at time of sale and during policy renewals.
  • Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
  • Managed diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Exceeded corporate quotas for monthly policy sales.
  • Tracked progress of all outstanding insurance claims.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • 'Managed approximately 200 incoming calls per day

Healthcare Customer Service Representative

ANTHEM Health Services
12.2022 - 04.2023
  • Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide best solutions for customers' health and financial well-being.
  • Assist in program development with new products and/or services.
  • Process one-time checking and credit card by phone payments.
  • Evaluate information and options and select alternative that best meet requirement of issue(s) presented.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Investigated insurance claims denials and appeals.
  • Resolved billing inquiries and disputes in timely fashion.
  • Managed approximately 200 incoming calls, emails and faxes per day from customers.'

CSR

Maximus Call Center
06.2022 - 02.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed approximately 250 incoming calls, emails and faxes per day from customers.'

Owner Services

Great Wolfe Lodge
06.2017 - 06.2019
  • Became fluent in local public policy, existing short-term rental regulations and building code.
  • Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
  • Supported regular and monthly inventory process and reconciled stock levels to ensure accurate counts
  • Handled customer returns and complaints with patience and attention to detail
  • Reservations


Education

In Progress - Administration of Justice

Thomas Nelson Community College
Hampton, VA
05.2024

Diploma -

Woodside High School
Newport News, VA
08.2018

Skills

  • Office Administration
  • Patient Account Reviews
  • Insurance Form Processing
  • Verifying Eligibility
  • Benefit Assessment
  • Word Processing/Microsoft/Excel
  • Billing Issue Resolution and Support
  • Medicaid
  • Customer service expert
  • Telecommunication skills
  • Microsoft Office proficiency
  • Time management

Certification

Licensed in All States

Timeline

Licensed Insurance Agent

Teleperformance
05.2023 - Current

Healthcare Customer Service Representative

ANTHEM Health Services
12.2022 - 04.2023

CSR

Maximus Call Center
06.2022 - 02.2023

Owner Services

Great Wolfe Lodge
06.2017 - 06.2019

In Progress - Administration of Justice

Thomas Nelson Community College

Diploma -

Woodside High School

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Sierra Major