SIERRA MARTINEZ-MORA
Ontario,CA
Summary
Area Maintenance Manager with a strong foundation in maintenance management. Successfully coordinates multiple vendors and contractors to minimize operational disruptions and enhance service delivery. Maintains effective communication with store leadership and ensures timely resolution of maintenance issues.
Overview
16
16
years of post-secondary education
12
12
years of professional experience
Work History
AREA MAINTENANCE MANAGER
ALBERTSONS COMPANIES
Fullerton, California
10.2023 - Current
- Oversee maintenance and repair needs across multiple stores, including plumbing, electrical, general contracting, and equipment.
- Assign and prioritize daily work orders and coordinate emergency repairs to minimize operational disruptions.
- Coordinated vendors and contractors, managing scheduling, follow-ups, quotes, and work completion to ensure timely maintenance.
- Review and approve quotes while managing repairs and projects within store budgets.
- Conducted regular store walks to assess maintenance needs and verify proper operation of equipment and facilities.
- Manage capital projects and ensure expenses are properly capitalized to the appropriate store.
- Maintained clear communication with store leadership, vendors, and contractors to facilitate prompt resolution of maintenance issues.
- Continue developing knowledge across multiple maintenance trades to effectively oversee and troubleshoot a variety of store needs.
MAINTENANCE COORDINATOR-REFRIGERATION
ALBERTSONS COMPANIES
Fullerton, California
01.2023 - 10.2023
- Coordinated projects, support, and scheduling with service manager to streamline operations.
- Procured necessary materials for company projects.
- Assessed situations to classify emergencies accurately.
- Determine emergencies as opposed to non-emergencies.
- Supported 15+ technicians by facilitating efficient communication and resource allocation.
- Purchase materials for the company.
- Administered database to track warehouse inventory levels.
DISPATCH/COORDINATOR SUPERVISOR
COOLSYS
11.2021 - 12.2022
- Supervised dispatch operations and monitoring for timely service delivery.
- Monitored and corrected employee timesheets.
- Managed multiple client accounts to ensure satisfaction and retention.
- Monitored and corrected employee timesheets to maintain accurate payroll processing.
- Reviewed and analyzed accruals to ensure financial accuracy.
- Tracked accounts payable transactions accurately.
- Maintained and updated call logs and call records.
COORDINATOR
COOLSYS
12.2020 - 11.2021
- Submitted detailed quotes to contractors to facilitate project bidding.
- Created and managed purchase orders for vendors and technicians to ensure timely procurement.
- Generated purchase orders for vendors and technicians to ensure timely product availability.
- Oversaw logistics by managing trucks and warehouse inventory to maintain operational efficiency.
- Oversaw assignment management for all drivers, including tracking registration and gas cards.
- Executed comprehensive onboarding process for new hires to integrate them into the team.
- Generated work orders for billing to ensure accurate invoicing and payment processing.
PRIMARY DISPATCHER
COOLSYS
02.2020 - 12.2020
- Coordinated and scheduled jobs with stores and technicians to optimize workflow and meet service demands.
- Monitored dispatch board and adjusted call priorities on a daily basis.
- Set on-call schedules for all Southern California.
- Developed spreadsheet to track work orders exceeding 25 days, facilitating timely follow-up and resolution.
- Ensured all preventative maintenance contracts were completed by deadline.
- Created spreadsheet for work orders that were over 25 days and reported out.
- Monitored and ensured completion of all preventative maintenance contracts by deadline, maintaining service standards.
LEAD AFTERHOURS DISPATCHER/EMS
COOLSYS
06.2019 - 02.2020
- Led afterhours dispatch and monitoring to ensure timely response to emergencies.
- Dialed into stores with alarms to assess situations and delegate emergency responses.
- Maintained updated and detailed records of calls.
- Coordinated staff coverage during peak hours to ensure smooth operations.
- Trained new dispatchers in various procedures.
AFTERHOURS DISPATCHER/EMS
COOLSYS
11.2018 - 06.2019
- Managed high volume of customer service calls, ensuring prompt assistance.
- Ensured all alarms and service calls were handled in a timely manner.
- Diagnosed HVAC and refrigeration alarms using E2 and E3.
- Observed alarms registered and determined if service was needed.
- Generated work orders that would dispatch in-house technicians.
- Maintained records of every alarm received on Smartsheet application.
- Recorded and tracked all alarms received using Smartsheet application for accurate monitoring.
SALES ASSOCIATE
KOHLS
11.2015 - 11.2018
- Processed diverse customer transactions and returns to enhance customer satisfaction.
- Marketed new products to strategize sales.
- Arranged products on shelves to enhance visibility and appeal.
- Conducted inventory checks to maintain stock levels.
- Promoted new products to drive sales growth.
RECEPTIONIST
GM CONSTRUCTION
06.2014 - 11.2015
- Issued invoices for completed projects to ensure timely billing.
- Bookkept all transactions and jobs billed to maintain organized financial records.
- Completed data entry to keep books and jobs on schedule.
- Maintained accurate records of all transactions and billed jobs.
- Managed and maintained customer relationships throughout job processes to enhance client satisfaction.
Education
ASSOCIATES - PSYCHOLOGY
VICTOR VALLEY COLLEGE
Victorville, CA 09.2014 - 08.2026
HIGH SCHOOL DIPLOMA -
SILVERADO HIGH SCHOOL
Victorville, CA 05.2010 - 05.2014
Skills
- Project management
- Office administration
- Microsoft Office proficiency
- Administrative skills
- Type 50 WPM & 10 key
- Proficiency in Microsoft Office
- Typing skills
Timeline
AREA MAINTENANCE MANAGER
ALBERTSONS COMPANIES
10.2023 - Current
MAINTENANCE COORDINATOR-REFRIGERATION
ALBERTSONS COMPANIES
01.2023 - 10.2023
DISPATCH/COORDINATOR SUPERVISOR
COOLSYS
11.2021 - 12.2022
COORDINATOR
COOLSYS
12.2020 - 11.2021
PRIMARY DISPATCHER
COOLSYS
02.2020 - 12.2020
LEAD AFTERHOURS DISPATCHER/EMS
COOLSYS
06.2019 - 02.2020
AFTERHOURS DISPATCHER/EMS
COOLSYS
11.2018 - 06.2019
SALES ASSOCIATE
KOHLS
11.2015 - 11.2018
ASSOCIATES - PSYCHOLOGY
VICTOR VALLEY COLLEGE
09.2014 - 08.2026
RECEPTIONIST
GM CONSTRUCTION
06.2014 - 11.2015
HIGH SCHOOL DIPLOMA -
SILVERADO HIGH SCHOOL
05.2010 - 05.2014