Sierra Mays

. PROFESSIONAL EXPERIENCE ACHIEVEMENTS & RECOGNITION

• Leadership & Coaching: New Hire Onboarding, Learning Ambassador Mentorship, Retrains, Quality Audits, Site Tours
• Floor Operations & Flow: FC Systems Problem Solving, Andon Resolution, Inventory Accuracy (SRC/CC/SBC), Pod Maintenance
• Operational Execution: Pick (Overhead/Handheld), Pack (Singles/Poly), Pallet Pick, Damageland Processing
• Safety & Quality: Hazard Identification & Prevention, Amazon SOP Compliance

Amazon Fulfillment Center | Location

Tier 1 Fulfillment Associate & Learning Ambassador | March 2025 – Present

Safety & Hazard Mitigation

• Proactively maintain floor pods by replacing missing, droopy, or worn pod bands, significantly mitigating falling item hazards and transport delays.
• Implemented safety and ergonomic standards in new hire onboarding and peer retrains.

Leadership & Peer Development

• Onboard, train, and mentor new associates across Pick, Count, Pack, and Pallet Pick paths, reducing time-to-rate while instilling standard operating procedures (SOPs).
• Conduct targeted quality audits and refresher courses for associates falling below performance or accuracy benchmarks.
• Train incoming Learning Ambassadors on instruction methods and lead site tours for new hire cohorts to drive positive floor and safety culture.

Floor Problem Solving & Operational Execution

• Manage floor Andons to resolve inventory discrepancies, reprint damaged barcodes, repackage items, and process damages out of inventory.
• Execute ICQA audits (SBC, CC, SRC), Pallet Pick, and Damageland processing to preserve inventory accuracy and outbound flow.
• Consistently exceed target UPH across Pick (Handheld/Overhead) and Pack (Singles, Polybag, Multi-box).
• Associate of the Month – August 2026
• Associate of the Month – July 2025
• Operated powered industrial equipment to efficiently transport and organize inventory.