Sierra Mccoy
Summary
Dynamic and results-oriented professional with a strong background in customer service at Brian Baru Company. Proven expertise in data entry and order processing, complemented by active listening and critical thinking skills. Successfully enhanced client satisfaction through effective communication and problem resolution, contributing to a positive service environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Brian Baru Company
02.2020 - 03.2025
- Corrected, created, and entered invoices into the system
- Entered customer and order data
- Maintained tracking information
- Spoke with customers on the phone regarding issues with their orders
- Entered new inventory items along with pricing
At Home Aid
Eak Good Neighbor
09.2019 - 08.2021
- Helped with dressing
- Encouraged communication
- Assisted with daily activities
Registered Behavior Technician
Andrews Center
03.2015 - 09.2018
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Met with parents to discuss behavior plans and how to implement in the home
- Shadowed clients at school to assist with potential behaviors and provide support to staff
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Learned specialized behavior approaches to implement behavioral strategies.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
Education
High School Diploma -
Edgewood High School
Edgewood Tx05-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Order processing
- Order fulfillment
Timeline
Customer Service Representative
Brian Baru Company
02.2020 - 03.2025
At Home Aid
Eak Good Neighbor
09.2019 - 08.2021
Registered Behavior Technician
Andrews Center
03.2015 - 09.2018
High School Diploma -
Edgewood High School
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