Sierra McIndoo
Anderson,IN
Summary
Results-driven professional with a strong focus on customer service and employee engagement. Proven ability to enhance team performance and resolve issues efficiently, contributing to improved guest satisfaction and operational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
2nd Assistant Manager and Kitchen Department Head
Terhunes a Mcdonald's Franchise
Pendleton, IN
01.2023 - Current
- Assisted in training and onboarding new staff, enhancing team performance and efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling for shifts, ensuring adequate coverage during peak hours.
- Monitored food safety standards and compliance with health regulations to maintain quality service.
- Resolved customer complaints promptly, improving guest satisfaction and loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
General Manager
RPM Domino's Franchise
Anderson, IN
07.2021 - 01.2023
- Oversaw daily operations to ensure high standards of service and product quality.
- Implemented training programs that enhanced staff performance and customer service.
- Developed operational strategies that improved efficiency and reduced costs.
- Managed inventory levels to optimize supply chain processes and minimize waste.
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Fostered a positive work environment through effective communication and team-building activities.
Shift Manager
Terhune's a McDonald's Franchise
Pendleton, IN
06.2015 - 07.2021
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on efficient workflow practices and customer service excellence.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
No Degree -
Indiana Connections Academy
Indianapolis, INSkills
- Customer service focus
- Delegation
- Marketing
- Employee engagement
- Multitasking and organization
- Adaptability and flexibility
- Scheduling and planning
- Money handling
- Workload management
- Inventory management
Certification
Servsafe Food Safety Certification
Timeline
2nd Assistant Manager and Kitchen Department Head
Terhunes a Mcdonald's Franchise
01.2023 - Current
General Manager
RPM Domino's Franchise
07.2021 - 01.2023
Shift Manager
Terhune's a McDonald's Franchise
06.2015 - 07.2021
No Degree -
Indiana Connections Academy