Sierra Orrill
East Alton,IL
Summary
Experienced front desk agent with a friendly and prompt demeanor. Adept at utilizing phone systems, computers, and office equipment. Exceptional multitasking abilities and strong communication and interpersonal skills enable seamless coordination of front office operations. Committed to delivering exceptional customer service and creating a positive first impression for guests.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
Greta Stein
08.2019 - Current
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Planned coverage needs and organized services to support incoming special events
- Arranged accommodations and travel plans for visitors and presented updated itineraries
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Maintained transaction security checking payment cards against identification
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including floor is wet and clogged toilet to promote quick remediation
Car Detailer
Rick
08.2017 - 02.2018
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations
- Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction
- Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
- Applied wax to exterior of vehicles and removed it, buffing to brilliant shine
- Washed cars and trucks daily for 5 auto dealership
- Shined vehicle windows and windshields to remove water spots
- Vacuumed interiors of vehicles to remove dirt and debris
Education
High school diploma -
Roxana high school
Roxana, IL01.2019
Skills
- Customer service
- Payment processing
- Multi-line phone systems
- Cash handling
- Activity organization
- Customer Service Management
- Training and mentoring
Timeline
Front Desk Clerk
Greta Stein
08.2019 - Current
Car Detailer
Rick
08.2017 - 02.2018
High school diploma -
Roxana high school
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