Sierra Palms
New York,NY
Summary
A talented worker adept at handling high caseloads without sacrificing the quality of care. Operates in high-pressure environments while recommending the best resources and courses of action to benefit the client's needs. Experienced in listening to clients' concerns, offering services to benefit the client, and documenting the client's progress; dedicated to achieving desired case outcomes.
Overview
2
2
years of professional experience
Work History
Case Manager
Services For The Undeserved Inc
516 West 181 St, New York, NY 10033
04.2023 - Current
- Managed approximately 30 incoming calls, emails, and messages per day from clients.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans for approximately 60 cases per day.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Provided leadership, guidance and support to staff members.
Comptroller
CVS Pharmacy
217 Broadway New York, NY 10007
10.2022 - 04.2023
- Monitored financial institution performance and apprised relevant parties on banking matters.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Balanced cash registers daily, ensuring accurate financial reporting and timely deposits for over 150 customers per day.
Education
Bachelors Of Sociology -
City College of New York of The City University of New York, The
New York, NY06.2026
Skills
- Customer Relationship Management (CRM)
- Email and Telephone Etiquette
- Teamwork and Collaboration
- Conflict resolution
- Written and verbal communication
- Program Development
- Social Work
- Case Management Tracking
- Staff education and training
- MS Office
- Emotional awareness
- Data Entry and Analysis
Timeline
Case Manager
Services For The Undeserved Inc
04.2023 - Current
Comptroller
CVS Pharmacy
10.2022 - 04.2023
Bachelors Of Sociology -
City College of New York of The City University of New York, The