Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sierra Pierce

Toledo,OH

Summary

Proactive Nail Technician and Front Desk Receptionist with a strong focus on client satisfaction and retention. Skilled in delivering personalized nail services, managing appointments, and maintaining a clean, organized workspace. Adept at supporting salon operations and fostering positive work environments through effective communication and teamwork.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Nail Technician

Lacquer Nail Services
07.2024 - Current
  • Delivered personalized nail services, focusing on enhancing client satisfaction and retention.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Communicated effectively with management concerning important customer issues.

Nail Technician

Jonathon Khoi Nail Spa
06.2022 - 07.2024
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Practiced highest standards of sanitation and sterilization of salon equipment.

Front Desk Receptionist

Esporta Fitness
04.2022 - 06.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected membership payments, processed transactions and updated relevant records.

Crew Member

Tropical Smoothie Café
06.2020 - 02.2021
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

High School Diploma -

Sylvania Southview High School
Sylvania, OH
06.2022

Skills

  • Customer Service
  • Time Management
  • Problem-solving skills
  • Sanitation Procedures
  • Appointment management
  • Team Collaboration
  • Product Upselling
  • Administrative Support
  • Detail Oriented
  • Listening Skills
  • Telephone Etiquette

Certification

  • Licensed Cosmetologist

Timeline

Nail Technician

Lacquer Nail Services
07.2024 - Current

Nail Technician

Jonathon Khoi Nail Spa
06.2022 - 07.2024

Front Desk Receptionist

Esporta Fitness
04.2022 - 06.2022

Crew Member

Tropical Smoothie Café
06.2020 - 02.2021

High School Diploma -

Sylvania Southview High School

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Sierra Pierce