Sierra Ray
Bainbridge Island,WA
Summary
Dynamic and dedicated professional with extensive experience as a Registrar and Administrative Assistant, specializing in customer service, social media marketing, and innovative community engagement. Adept at streamlining administrative processes, implementing cutting-edge registration software, and fostering strong relationships with families and community members. Proven ability to increase inquiries and engagement through strategic social media efforts and compassionate support. Seeking to leverage my skills and experience in a challenging new role that offers opportunities for growth and continued contribution to organizational success.
Overview
11
11
years of professional experience
Work History
Registrar and Administrative Assistant
WildWise School
06.2022 - 06.2024
- Simplified and optimized the registration process, ensuring a smoother experience for families and staff, increasing registration.
- Spearheaded the setup and implementation of a cutting-edge registration software, enhancing efficiency and user experience.
- Boosted community engagement by actively managing and promoting the school's social media presence, leading to a significant rise in inquiries and interest.
- Fostered better communication within the department, facilitating more cohesive and effective collaboration among team members.
- Created and executed action-oriented enrollment strategies, driving higher enrollment rates and improved family satisfaction.
- Served as a warm and approachable point of contact for families, offering empathetic support and guidance throughout the registration process.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Mentor
WildWise School
06.2022 - Current
- Built meaningful relationships with students, providing guidance, support, and mentorship to foster personal and academic growth.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Designed and implemented innovative and dynamic curriculum tailored to meet diverse learning needs and interests.
- Collaborated closely with fellow mentors to ensure consistent and cohesive educational experiences across all programs.
- Led interactive and hands-on learning activities, encouraging student participation and enthusiasm for various subjects.
- Assessed and tracked student development, offering personalized feedback and adjusting teaching methods to optimize learning outcomes.
- Cultivated a supportive and inclusive classroom atmosphere, promoting respect, curiosity, and a love of learning.
- Maintained open lines of communication with parents, providing regular updates on student progress and addressing any concerns.
- Planned and executed educational events and workshops, enriching the student experience and enhancing community engagement.
Owner
Folk & Fire Apothecary
07.2021 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Administrative Assistant and Customer Service
Mountain Hot Tub
05.2013 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Filmmaking And Screenwriting
Olympic College
BremertonNo Degree - English Literature
Montana State University
Bozeman, MTSkills
- Effective Leadership
- Teamwork and Collaboration
- Organization
- Customer Service
- Data Entry
- Office Administration
- Information confidentiality
Timeline
Registrar and Administrative Assistant
WildWise School
06.2022 - 06.2024
Mentor
WildWise School
06.2022 - Current
Owner
Folk & Fire Apothecary
07.2021 - Current
Administrative Assistant and Customer Service
Mountain Hot Tub
05.2013 - 12.2016
No Degree - Filmmaking And Screenwriting
Olympic College
No Degree - English Literature
Montana State University