Sierra Rivera

• A Part-Time Sales Lead at Five Below plays a pivotal role in ensuring exceptional customer service and efficient store operations.
• Customer Engagement
• Team Training
• Store Operations
• Leadership in Absence
• Sales & Expense Control
• Merchandising & Recovery

Hostess:

• Greet guests warmly upon arrival
• Manage reservations and waitlists using a reservation system or seating chart.
• Assign tables based on server rotation and guest preference.
• Communicate with kitchen and service staff to ensure smooth dining room flow.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Answer phone calls regarding hours, reservations, event plans, or directions
• Resolved any customer complaints or issues quickly and professionally.

Waitress:

• Take food and drink orders accurately and promptly.
• Deliver orders and ensure guest satisfaction throughout the meal.
• Provide menu recommendations, explain specials, and upsell items.
• Process payments using POS systems, handle cash or card transactions.
• Keep tables clean, reset them quickly, and maintain cleanliness in assigned sections.