Sierra Ross
Davenport,IA
Summary
Compassionate and results-driven social work student with a robust background in mental health, behavioral health, and patient care. Currently serving as a Resident Assistant, advocating for equity and inclusion while creating supportive environments. Proven experience as a Behavioral Health Technician in a psychiatric unit, with knowledge of patient management and therapeutic interventions. Knowledgeable in medication management and patient communication from prior experience as a Pharmacy Technician. Dedicated to enhancing holistic care and improving the well-being of diverse populations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Assistant
University of Northern Iowa, University of Iowa
2024.01 - Current
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Enforced policies and safety standards through building and room rounds.
- Provided crisis management and intervention during emergency situations.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
Server
HuHot
2023.03 - Current
- Prepared and served food and beverages to customers
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Processed payments and completed register transactions accurately.
Behavioral Health Technician
Genesis
2022.01 - 2023.03
- Collaborated with multidisciplinary teams to ensure best possible outcomes for patients
- Encouraged therapeutic recreation activities designed to help improve socialization skills
- Employed effective problem solving strategies when dealing with complex cases or difficult situations
- Ensured safety of all individuals within the facility by monitoring activities and intervening when necessary
- Provided crisis intervention services as needed by responding quickly and appropriately to challenging situations
- Facilitated group therapy sessions utilizing evidence-based practices such as Cognitive Behavioral Therapy under the supervision of a licensed Therapist.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
Pharmacy Cashier/Technician
Hy-Vee
2018.08 - 2020.06
- Complied with state regulations to maintain safe, clean pharmacy
- Maintained patient confidentiality when handling records and sensitive data
- Verified dosages and measured medications for prescriptions
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed
- Processed insurance claims and payments for medications
- Processed payments for prescription orders via cashiering responsibilities utilizing POS systems.
Education
Bachelor of Arts (B.A.) in Social Work -
University of Northern Iowa
Bettendorf, IA05.2025
Bachelor of Arts (B.A.) in Social Work -
University of Northern Iowa
Cedar Falls, IA05.2025
Nurse Aid Program -
Scott Community College
Bettendorf, IA12.2018
Skills
- Charting and Clinical Documentation
- Reliability
- Active Listening
- Adaptability
- Crisis Intervention
- Medical Terminology Knowledge
- Time Management
- Team Player
- Direct Patient Care
- Patient Management
- Excel proficiency
Volunteer Experience
- Camp Counselor, Camp Courageous, Monticello, IA, 03/24
- Emotional Support Writer, Letters Against Depression, Cedar Falls, IA, 09/23 - 01/24
- Food Pantry Volunteer, River Bend Food Pantry, Davenport, IA, 8/18 - 5/19
Certification
- CPR
Issued by: American Red Cross
Completed: 09/2022 | Expires: 09/2024 - Mandatory Reporter Certification
State of Iowa, Completed: 01/2024
Child and Dependent Adult Abuse - CITI Program – Human Subjects Research
Completed: 01/2024
University of Northern Iowa - VAR (Validate, Appreciate, and Refer) Training
Completed: 08/2024
University of Northern Iowa
Timeline
Resident Assistant
University of Northern Iowa, University of Iowa
2024.01 - Current
Server
HuHot
2023.03 - Current
Behavioral Health Technician
Genesis
2022.01 - 2023.03
Pharmacy Cashier/Technician
Hy-Vee
2018.08 - 2020.06
Bachelor of Arts (B.A.) in Social Work -
University of Northern Iowa
Bachelor of Arts (B.A.) in Social Work -
University of Northern Iowa
Nurse Aid Program -
Scott Community College
- CPR
Issued by: American Red Cross
Completed: 09/2022 | Expires: 09/2024 - Mandatory Reporter Certification
State of Iowa, Completed: 01/2024
Child and Dependent Adult Abuse - CITI Program – Human Subjects Research
Completed: 01/2024
University of Northern Iowa - VAR (Validate, Appreciate, and Refer) Training
Completed: 08/2024
University of Northern Iowa
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