Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sierra Sinclair

Sierra Sinclair

Cheyenne,WY

Summary

Flexible hard worker ready to learn and contribute to team success. Industrious administrative team member with proven organizational, time management and multitasking abilities in all settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records and financial processes. Efficient Office Assistant with 4 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbuck Coffee
Cheyenne , WY
10.2021 - Current
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Direct Support Professional

Believe LLC
Cheyenne , WY
03.2020 - Current
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.

Front Counter Supervisor

Cheynne Aquatic Center
Cheyenne, WY
06.2018 - 10.2020
  • Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Shift Leader

Cold Stone Creamery
Cheyenne, WY
03.2020 - 07.2020
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.

Office Runner

Dion Custis
Cheyenne , Wy
01.2019 - 08.2019
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Crew Member

Cold Stone Creamery
Cheyenne, WY
03.2016 - 05.2018
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Restocked supplies, removed trash and cleaned areas.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

Bachelor of Arts - Political Science

Arizona State University
Tempe, AZ
08.2023

Associate of Arts - Political Science

Northwest College
Powell, WY
03.2021

High School Diploma -

East High School
Cheyenne
06.2019

Skills

  • Professional and mature
  • Resourceful
  • Dedicated team player
  • Meticulous attention to detail
  • Understands grammar
  • Strong problem solver
  • Crisis Management
  • Case management experience
  • Proper phone etiquette

Accomplishments

A gold Wyoming congressional award medalist. I have put in over 400+ volunteer hours around wyoming, working and supporting different agencies across the state.

Board Member of the ARC of laramie county supporting, and advocating those with disabilities.

Phi Theta Kappa honor society member

International Baccalaureate Certificate graduate

Timeline

Shift Supervisor

Starbuck Coffee
10.2021 - Current

Direct Support Professional

Believe LLC
03.2020 - Current

Shift Leader

Cold Stone Creamery
03.2020 - 07.2020

Office Runner

Dion Custis
01.2019 - 08.2019

Front Counter Supervisor

Cheynne Aquatic Center
06.2018 - 10.2020

Crew Member

Cold Stone Creamery
03.2016 - 05.2018

Bachelor of Arts - Political Science

Arizona State University

Associate of Arts - Political Science

Northwest College

High School Diploma -

East High School

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Sierra Sinclair