SIERRA SMITH
Clinton Township,MI
Summary
Dynamic System Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
9
9
years of professional experience
Work History
Deployment Analyst II
R1 Rcm
06.2020 - Current
- Implemented end-to-end multi-purpose scheduling systems.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Analyzed and identified distortions around the United States to best support deployment decisions.
- Analyzed past performance to identify opportunities and create pro-active actions to improve scheduling.
- Troubleshot incidents reported by end-users to conduct scheduling system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Established best practices, built talent across team and collaborated to drive short and long-term strategies impacting scheduling workflow.
Supervisor Analyst
R1 Rcm
05.2019 - 06.2020
- Conduct quantitative analysis of data to find areas of opportunity and track productivity.
- Researched and facilitated daily, weekly, monthly cadences to present metrics to leadership.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Created and automated data visualizations to present insights and tell compelling stories.
- Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
Sales Associate
Saks Fifth Avenue
04.2016 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Team Lead
R1 Rcm
05.2017 - 05.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Revenue Cycle Management
- Initiate performance reviews and administer staff weekly productivity metrics.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Accept and resolve escalated team issues within a timely manner.
- Designed strategic plan for component development practices to support future projects.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Follow-up Representative
R1 Rcm
02.2016 - 05.2017
- Analyze AR report to identify areas of opportunity for high dollar accounts
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
Sales Associate
Nordstrom
06.2014 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Criminal Justice
Saginaw Valley State University
Saginaw, MI2014
High School Diploma -
Crockett Technical High School
Detroit, MI2010
No Degree - Physical Therapy
Crockett Career And Technical
Detroit, MI2010
Skills
- Technical Writing
- Client Relations
- Technical Analysis
- Object-Oriented Programming
- Microsoft Products
- Project Documentation
- Remote Office Availability
- Critical Thinking
- Organization and Time Management
- System Maintenance
- Product Development
- Decision-Making
Timeline
Deployment Analyst II
R1 Rcm
06.2020 - Current
Supervisor Analyst
R1 Rcm
05.2019 - 06.2020
Team Lead
R1 Rcm
05.2017 - 05.2019
Sales Associate
Saks Fifth Avenue
04.2016 - 10.2019
Follow-up Representative
R1 Rcm
02.2016 - 05.2017
Sales Associate
Nordstrom
06.2014 - 02.2016
Bachelor of Science - Criminal Justice
Saginaw Valley State University
High School Diploma -
Crockett Technical High School
No Degree - Physical Therapy
Crockett Career And Technical
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