Sierra Smith
Blue Springs,MO
Summary
Adaptable Load Planner with a strong focus on customer service and operational efficiency. Experienced in coordinating logistics and training staff to ensure seamless delivery processes while addressing challenges proactively. Equipped for a fast-paced work environment and changing daily needs. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
7
7
years of professional experience
Work History
Load Planner
Truckmovers
Independence, Missouri
01.2022 - Current
- Optimized transport efficiency through analysis of load requirements and resource allocation.
- Coordinated driver schedules and delivery routes to ensure timely pickups.
- Utilized load planning software to enhance space utilization and load configurations.
- Communicated effectively with clients regarding shipment details and scheduling changes.
- Trained new employees on operational procedures and best practices in load planning and managing their driver base.
- Investigated problems related to shipping delays or incorrect deliveries; developed solutions and took corrective action when necessary.
- Coordinated with team to determine best use of drivers according to load type and planned routes.
Waitress
V'S Italiano Ristorante
Independence, Missouri
03.2019 - 07.2021
- Provided exceptional customer service to enhance dining experiences.
- Assisted in training new staff on company procedures, values, and culture, while following service standards.
- Upsold menu items to increase restaurant sales.
- Addressed concerns and escalated issues to management for resolution when necessary, ensuring return business.
Education
Associate of Arts - Fashion Business
Columbia College
Chicago, ILSkills
- Load planning software
- Detailed record keeping
- Route optimization
- Team collaboration
- Problem resolution
- Employee training
- Adaptability and flexibility
- Decision-making
- Multitasking Abilities
- Customer service
- Interpersonal skills
Accomplishments
Dispatcher of the Quarter- Q1 2024
Timeline
Load Planner
Truckmovers
01.2022 - Current
Waitress
V'S Italiano Ristorante
03.2019 - 07.2021
Associate of Arts - Fashion Business
Columbia College