Sierra Smith
Altamonte Springs,FL
Summary
Detail-oriented HR and administrative professional with a proven track record in payroll processing, benefits administration, employee onboarding, and compliance support. Rapidly promoted from Member Service Representative I to Pay & Benefits Coordinator within six months due to exceptional performance and meticulous attention to detail. Expertise in managing payroll for over 620 employees, coordinating seamless new hire onboarding, maintaining accurate employee records, and supporting cross-functional teams. Recognized for outstanding organizational skills, professionalism, and the ability to handle confidential information while consistently delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Pay & Benefits Coordinator
FAIRWINDS Credit Union
Orlando, FL
06.2024 - 10.2025
- Promoted from Member Service Representative I to Pay & Benefits Coordinator within six months based on strong performance and attention to detail.
- Led payroll processing for over 620 employees, managing manual edits, taxation compliance, FMLA paychecks, promotions, transfers, separations, compensation changes, and employment status updates.
- Oversaw retirement plan contributions and loan repayments by reconciling Fidelity feedback files and submitting 401(k) and 457(b) data; created and maintained Standard Operating Procedures (SOPs).
- Managed end-to-end onboarding for new hires, including conducting onboarding meetings, collecting and verifying employment documentation, completing I-9 verification, processing hires in E-Verify and UKG, and coordinating compensation and benefits enrollment.
- Administered HSA updates, employer contributions, reimbursement programs, quarterly random drug testing, and compliance reporting.
- Responded to state verification requests, audits, and external data inquiries while supporting employee engagement initiatives and internal events.
Guest Service Shift Lead
4R Restaurant Group
Winter Park, FL
08.2022 - 08.2023
- Trained and supported new team members to ensure they were equipped with the skills and knowledge needed for success.
- Handled customer calls promptly and professionally, addressing inquiries, feedback, and complaints to maintain guest satisfaction. Maintained organized systems for daily operations, including callback logs, emails, catering orders, and wedding inquiries.
- Supported management by ensuring coordination, communication, and teamwork across departments.
Student Project Assistant, Registrar's Office
La Sierra University
Riverside, CA
11.2021 - 04.2022
- Archived departmental documents, retrieved digital records, and organized files for accessibility and accuracy. Assisted with the packaging and distribution of diplomas and transcripts in accordance with FERPA regulations.
- Maintained student records by entering and updating data with precision, and responded to inquiries from students, faculty, and staff regarding records and transcripts.
Human Resources Assistant (Contract Assignment)
Manpower – AdventHealth
Orlando, FL
08.2019 - 01.2021
- Coordinated the transition of employee ID badges during the organization’s rebranding. Collaborated with IT, Security, and leadership to ensure updated employee access.
- Assisted with benefits enrollment and conducted new hire orientations while handling confidential information with discretion and professionalism.
Administrative Assistant
PowerCore
Atlanta, GA
12.2017 - 07.2019
- Prioritized administrative tasks efficiently to meet deadlines and support leadership needs.
- Maintained office supply inventory and coordinated internal communications and announcements.
- Assisted leadership with scheduling appointments, organizing files, drafting correspondence, and providing support during meetings and events.
Education
Bachelor of Arts - Human Communication
University of Central Florida
Orlando, FL08-2023
Skills
- Office administration
- Written and verbal communication
- HR policies and procedures
- Cross-functional coordination
- Customer relations
- New employee enrollment
- Employee relations
- Attention to detail
- Time management
- Organizational skills
- Regulatory compliance
- HRIS proficiency
Timeline
Pay & Benefits Coordinator
FAIRWINDS Credit Union
06.2024 - 10.2025
Guest Service Shift Lead
4R Restaurant Group
08.2022 - 08.2023
Student Project Assistant, Registrar's Office
La Sierra University
11.2021 - 04.2022
Human Resources Assistant (Contract Assignment)
Manpower – AdventHealth
08.2019 - 01.2021
Administrative Assistant
PowerCore
12.2017 - 07.2019
Bachelor of Arts - Human Communication
University of Central Florida