Sierra Smith
Houston,TX
Summary
Catering Server experienced in delivering exceptional customer service in high-volume event environments. Managed diverse events, ensuring efficient and courteous service to all guests while maintaining professionalism under pressure. Esthetician with extensive expertise in skin treatments and beauty therapies, enhancing customer satisfaction through tailored consultations and high-quality services. Medical Courier proficient in specimen pick-up and delivery, demonstrating knowledge of safety protocols and HIPAA regulations while maintaining accurate records and effective communication.
Overview
1
1
Certification
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Catering Server
Global Staffing Solutions
New Orleans, Louisiana
10.2023 - Current
- Served food and beverages at various catered events for diverse clientele.
- Set up and arranged dining areas according to event specifications.
- Collaborated with kitchen staff to ensure timely food service during events.
- Maintained cleanliness and organization of serving stations throughout events.
- Assisted guests with inquiries and provided exceptional customer service experience.
- Followed health and safety protocols while handling food items and equipment.
- Trained new catering staff on service procedures and best practices.
- Coordinated with event planners to meet specific client needs and preferences.
- Cleared and organized dining areas after events after events, including washing dishes and utensils used during meal service.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Provided excellent customer service throughout the duration of an event.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
Esthetician
Higher Beauty, Llc
Lafayette, Louisiana
03.2023 - Current
- Provided personalized skincare consultations to clients at Higher Beauty.
- Administered facials and body treatments using industry-standard techniques.
- Maintained a clean and sanitary work environment following health regulations.
- Financial record keeping
- Building and maintaining positive client relationships
Medical Courier
LabCorp
Lafayette, LA
11.2023 - 01.2026
- Transported medical specimens between facilities efficiently and safely.
- Ensured accurate documentation of all deliveries and pickups.
- Maintained vehicle cleanliness and functionality for optimal performance.
Field Technician Supervisor
Spaulding Decon
Houston, AL
01.2024 - 07.2025
- Extreme biohazard decontamination
- Supervising crew and assisting in every aspect of the job to ensure proper decontamination in a safe and timely manner
- Creating estimates
- Creating and maintaining positive professional relationships
- Building personal and trusted relationships with clients
- Financial record keeping
Manager
LA1 EZ Stop
Raceland
04.2016 - 10.2021
- Supervised staff to maintain high-quality customer service standards, enhancing customer satisfaction.
- Managed inventory levels and ordered supplies to ensure consistent availability of products.
- Trained new employees on gas station procedures and policies, facilitating smooth onboarding.
- Cashier.
- Opening and closing of business daily.
- Financial record keeping.
- Schedule making.
Manager
New Orleans PoBoys
Raceland, Louisiana
04.2016 - 10.2021
- Coordinated daily operations to maintain efficient workflow.
- Managed inventory levels and ordered supplies as needed.
- Supervised staff to ensure high-quality customer service standards.
- Developed staff schedules to optimize coverage during peak hours.
- Trained new employees on restaurant procedures and policies.
- Implemented food safety protocols to ensure compliance with regulations.
- Led team meetings to discuss performance and operational improvements.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints promptly to enhance dining experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Crew Member
Wendys Restaurant
La Grange, Georgia
06.2012 - 08.2015
- Prepared and served food items according to company standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Operated kitchen equipment safely and efficiently during food preparation.
- Provided excellent customer service by taking orders and addressing concerns.
- Managed inventory by restocking supplies and ensuring freshness of ingredients.
- Followed health regulations and safety guidelines in all food handling tasks.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest convenience.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Licensed Esthetician - Esthetics
Blue Cliff College
Lafayette, LA 07.2022 - 01.2023
Troup County Comprehensive High School
La Grange, GeorgiaSkills
- Food service
- Event coordination
- Health compliance
- Staff training
- Inventory management
- Familiarity with POS systems
- Financial documentation
- Customer relations
- Excellent customer service skills
- Multitasking abilities
- Time management
- Team collaboration
- Problem solving
- Effective communication
- Cleanliness standards
- Crew management
- Proactive approach
- Highly adaptable
- Willingness to learn
- Ability to keep up in a fast paced environment
- Positive attitude
- Well spoken
Certification
- Blood-Borne Pathogen Exposure Control
- Transportation and Specimen Integrity
- HIPAA/ HITECH
- ABC’s of Temporary Emergency Power (FEMA)
- Level 1 Anti-Terrorism Awareness Training
- OSHA 10 Hour
References
References available upon request.
Timeline
Field Technician Supervisor
Spaulding Decon
01.2024 - 07.2025
Medical Courier
LabCorp
11.2023 - 01.2026
Catering Server
Global Staffing Solutions
10.2023 - Current
Esthetician
Higher Beauty, Llc
03.2023 - Current
Licensed Esthetician - Esthetics
Blue Cliff College
07.2022 - 01.2023
Manager
LA1 EZ Stop
04.2016 - 10.2021
Manager
New Orleans PoBoys
04.2016 - 10.2021
Crew Member
Wendys Restaurant
06.2012 - 08.2015
Troup County Comprehensive High School