Sierra Stalzer
Fate,TX
Summary
Motivated and determined young lady with years of work experience specializing in customer services. Organized, enthusiastic, and eager to constantly grow and succeed. Highly adaptable to diverse environments with an outgoing and driven personality. Efficient ability to quickly resolve situations while managing computer systems and multiple line phone calls. Frequently praised as professional maintaining many surveys for excellence in hospitality.
Overview
2
2
years of professional experience
Work History
Front Office Receptionist
MasterTex Home Services
08.2023 - Current
- Maintained organized filing systems for both physical and electronic permit records, ensuring easy access to information when needed.
- Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Answered multi-line phone system and enthusiastically greeted callers.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
Customer Service Cashier
Home Depot
04.2022 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Associate of Applied Science - Business Management
Collin Community College
Wylie, TX12.2024
Skills
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Time Management
- Professional Demeanor
- Problem-solving skills
- Telephone Etiquette
- Customer Service
Timeline
Front Office Receptionist
MasterTex Home Services
08.2023 - Current
Customer Service Cashier
Home Depot
04.2022 - 07.2023
Associate of Applied Science - Business Management
Collin Community College
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