Summary
Work History
Skills
Accomplishments
Education
Work Availability
Certification
Timeline
Generic
Sierra Steinwert

Sierra Steinwert

General Manager
Oakland,CA

Summary

My passion is investigating and promoting health at the intersection of psychological, emotional, and physical wellbeing. Building individual relationships and creating team environments in which every member feels supported and is able to grow their confidence and efficacy is my goal in any position that I occupy.

My undergraduate research took a qualitative approach to collecting data regarding trauma-informed sport coaching at the collegiate level in order to assess both the assets and deficits in current coaching practices across colleges in the United States. Qualitative data collection was essential in this endeavor in order to ensure that the nuances of individual experience could be recorded.

My current work as a cafe manager allows me to interact with the community and form long-lasting relationships while teaching baristas both foodservice and life skills. I love making a customer's day by going above and beyond as well as seeing my employees grow into confident people both behind and in front of the espresso bar.

Work History

House Manager

Smith PreCollege Programs
Northampton, MA
06.2023 - 08.2024

Completion of 2 week management and facilitation training. Oversaw a team of 10 employees and up to 40 participants throughout their residential experience during the Smith Summer Engineering and Science as well as College Readiness programs.

General Manager

Cafe Balagan
Northampton, MA
04.2021 - 05.2024

Managed a small team of approximately 12 employees, oversaw all training of new employees and assisted in hiring procedures. Advised in inventory purchasing and monitored sales trends as well as ensuring quality of service and products.

Specialties Department Director

WOZQ, Smith College
Northampton, MA
08.2019 - 12.2022

Recruited and trained new DJs for Smith College Radio as well as kept track of their logging and adherence to FCC regulations. Supervised a team of between 70-85 DJs and made sure that they were confident and successful in operating their individual shows.

General Manager

Balagan Cannabis
Northampton, MA
10.2021 - 10.2022

Oversaw inventory management, vault and floor merchandise security, and ensured quality of service. Trained employees in and upheld Cannabis Control Commission guidelines as well as ensuring product quality and knowledge of all scientific and medical information related to merchandise.

Barista

Paradise Park Cafe
Oakland, CA
07.2020 - 01.2021

Maintained quality of products and service while producing beverages, food preparation, and interfacing with a full service kitchen. Built relationships with local residents, artists, and activists to build community both within and outside of the cafe.

Skills

  • Sales Team Development
  • Staff Training
  • Program Development
  • Employee Scheduling
  • Team Oversight
  • Coaching and Mentoring
  • Client Relations
  • Retail Management
  • Hospitality Service Expertise
  • Inventory Management
  • Exceptional Customer Service

Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Achieved sales goals through effectively helping with developing best practices.
  • Developed creative and appealing latte art techniques and instructed employees in method.

Education

Bachelor of Arts - Dance Kinesiology

Smith College
Northampton, MA
08.2018 - 01.2023

Masters Certification - Instructional Design

University of Wisconsin - Stout
Menomonie, WI
08.2024 - Current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

ServSafe Food Handler (California, Exp. 05/2027)

TIPs RBS (California, Exp. 09/2027, CA-000034656290)

ServSafe Manager (Massachusetts, Exp. 05/2026)

Allergen Awareness (Exp. 08/2026)

CPR, AED, First Aid (Exp. 06/2025)

Timeline

Masters Certification - Instructional Design

University of Wisconsin - Stout
08.2024 - Current

House Manager

Smith PreCollege Programs
06.2023 - 08.2024

General Manager

Balagan Cannabis
10.2021 - 10.2022

General Manager

Cafe Balagan
04.2021 - 05.2024

Barista

Paradise Park Cafe
07.2020 - 01.2021

Specialties Department Director

WOZQ, Smith College
08.2019 - 12.2022

Bachelor of Arts - Dance Kinesiology

Smith College
08.2018 - 01.2023
Sierra SteinwertGeneral Manager