Martin Carrillo-Ramirez

• Assist with accounting tasks such as recording payments, researching discrepancies, creating or adjusting invoices.
• Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
• Collaborated closely with other departments in order to achieve shared goals efficiently.
• Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
• Transferred and directed phone calls, guests, and mail/email to correct staff members.
• Maintained inventory of office supplies by restocking, ordering and managing shipment receiving.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Calendar management.

-Oversight of 25 Metro by T-Mobile retail locations.

-Training and development of Retail Store Managers and Mobile Experts via in person and online meetings. Create training materials based on device, offer, and company focuses or updates.

-Review company and sales targets and provide constistent reporting, coaching and training to all frontline employees as needed.

-Coordinate and conduct employee orientation for all new hires.

-Coordinate meetings and ride-alongs with vendors and corporate partners to address areas of concern, or improve and build partnerships.

-Assist with roster and credential management for all locations.

-Conduct audits across locations to ensure brand compliance. Partner with store owners and corportate counterparts to address and resolve items of attention.

-Assist with Marketing of locations in aims to drive customer traffic. This was done by coordinating events with vedors, third-parties, and store owners. Perfom guerilla-style marketing tacting during store visits i.e flyering, sign spinning, face-to-face interactions with footraffic in shopping center.

-Visit all locations consistently to drive results

Ensured the team was knowledgable and compliant on all updates. Review sales numbers with team memebers. Adress coaching opportunities via team huddles or one-on-one meetings. Educate store leaders on systems and tools. Provide feedback via recaps, emails, phone calls.

-Assist with customer grivances as needed by communicating with store personel and customers to resolve.

-Assist the Business Unit Manager as needed.

-Oversight of up to 19 Metro by T-Mobile retail locations.

-Direct involvement in the operation of up to 8 Metro by T-Mobile retail locations.

-Warehouse management. Order items as needed within the allowed budget. Allocate items to locations based on sales data and volume. Receive shipments and perform inventory counts to ensure accuracy. Create, void, and adjust invoices as needed.

-Accounts payable. Collect and deposit payment for invoices via check. Ensure payments were completed in a timely manner with attention to detail to avoid discrepancies on EOD reporting. Monitor and communicate account balances regularly.

-Perform store visits regularly to ensure brand compliance. Train store managers and employees. Provide coaching as needed. Adress areas of attention in a timely manner. Perform audits ensure brand compliance. Partner with team members and store owners to resolve cosmetic, or operational areas of opportunity.

-Coduct in-person meetings with store owners to review sales data, inventory, company updates, and store visit feedback.

-Conduct weekly meetings with store managers to review sales numbers, offers, and updates. Adress areas of concern or opportunity to ensure cohesiveness across all doors.

-Analize, correct, and prepare timesheets for up to 25 employees. Calculate and review employee bonuses. Acting liason for HR concerns.

-Order, pickup, and distribute store supplies.

-Inventory management. Order accessories and distribute phones among direct locations. Perform inventory audits regularly. Train store managers and employees on the inventory receipt and audit process. Oversee inventory audits performed by frontline.

-Coordinate meetings and ride alongs with vendors to aid in training and development of frontline.

-Direct involvement in store ownership and closures. Ensuring that all documentation and steps were completed i.e removal of existing signage, insurancw documents.

-Assist in account management for store utilities. Communicate with vendors to negotiate pricing. Coordinate installs or utility transfers. Make payment and perform account maintenance or troubleshooting as needed.

-Work alongside company departments to create training, incentives for the frontline.

-Meet with higher-ups weekly to recap results.

-Represent and advocate for the company on a state-wide level. This ranged from Corporate relationships to HR concerns.

-Oversight of up to 30 Metro by T-Mobile retail store locations.

-Create training content and conduct trainings on a varying frequency and topics as related to company focuses both in person and online.

-Visit stores regularly to train frontline employees and drive sales perfomance. Provide feedback via recaps to communicate areas of recognition or improvement to market leadership.

-Conduct regular monthly training in person for all frontline employees.

-Coordinate events for store locations.

-Worked across two locations

-Ensured store was compliant with brand updates.