Sierra Strunk
Mansfield,MO
Summary
Experienced in customer service and adept at handling insurance billing, prescription filling, and maintaining confidentiality. Possess strong problem-solving skills and a proven ability to collaborate effectively with teams. Seeking to leverage my skills and experience to excel as a Customer Service Representative and contribute to a dynamic team.
Overview
13
13
years of professional experience
Work History
Patient Financial Services Representative
Cox Health
Springfield, MO
08.2023 - 03.2026
- Processed patient financial inquiries, ensuring accurate and timely responses to billing questions via phone and email.
- Coordinated insurance verification, facilitating seamless communication between patients and providers.
- Resolved payment discrepancies, enhancing patient satisfaction through effective problem-solving techniques.
- Educated patients on financial assistance programs, promoting access to necessary healthcare services.
- Analyzed patient accounts for accuracy, implementing corrective actions to minimize errors and optimize collections.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
CELLULAR SALES ASSOCIATE
T-MOBILE
Springfield, Missouri
06.2017 - 07.2023
- Cultivated in-depth knowledge of cellular phone technology and services, focusing on troubleshooting technical issues.
- Executed payment processing through POS systems with precision and efficiency.
- Surpassed monthly sales targets by attentively assessing customer needs and recommending tailored solutions.
- Devised and executed innovative strategies to enhance customer loyalty and satisfaction.
- Executed upselling strategies to enhance customer experience and drive revenue growth.
QUALITY CONTROL INSPECTOR
HUTCHENS INDUSTRIES
Mansfield, Missouri
09.2013 - 05.2017
- Cultivated in-depth knowledge of cellular phone technology and services, focusing on troubleshooting technical issues.
- Executed payment processing through POS systems with precision and efficiency.
- Surpassed monthly sales targets by attentively assessing customer needs and recommending tailored solutions.
- Devised and executed innovative strategies to enhance customer loyalty and satisfaction.
- Executed upselling strategies to enhance customer experience and drive revenue growth.
Education
Associate in Arts (A.A.) - Esthetics
PAUL MITCHELL
Springfield, Missouri01.2020
High School Diploma - undefined
MANSFIELD HIGH SCHOOL
Mansfield, Missouri05.2012
Skills
- Insurance billing
- Prescription filling
- Team collaboration
- Problem-solving skills
- Confidentiality and HIPAA
- Highly skilled in customer service
- Phone interaction
- Organized
Timeline
Patient Financial Services Representative
Cox Health
08.2023 - 03.2026
CELLULAR SALES ASSOCIATE
T-MOBILE
06.2017 - 07.2023
QUALITY CONTROL INSPECTOR
HUTCHENS INDUSTRIES
09.2013 - 05.2017
Associate in Arts (A.A.) - Esthetics
PAUL MITCHELL
High School Diploma - undefined
MANSFIELD HIGH SCHOOL