Overview
Work History
Education
Skills
SALES
CUSTOMER SERVICE
Timeline
Generic

Sierra Sturdivant

Concord,NC

Overview

21
21
years of professional experience

Work History

Patient Care Coordinator

Gentiva
07.2022 - Current
  • Coordinator, is in charge of managing communication between patients, family members, care providers and other healthcare institutions
  • My duties include scheduling appointments with Doctors, providing referrals to new care providers and teaching patients about their health issues

Events Coordinator

Showpros
08.2012 - Current
  • Customer service -minded event personnel for concerts, sporting & special events

Risk Management Assistant

Curo Healthcare (Robert Half)
01.2022 - 03.2022
  • Creating charts for employees who tested positive for Covid-19
  • Inputting the correct data information into a platform called Origami
  • Finalizing letters for employees to return to work after their quarantine time

Benefit Specialist/Customer Service Representative

Teletech/USAA
11.2019 - 07.2020
  • Customer Service
  • Answered inbound calls from United Healthcare members regarding their benefit plans
  • Scheduling and managing member appointments
  • Coding medical information, maintaining member databases, and ensuring supplies and equipment

Administrative Assistant

Medi Weightloss Clinics
01.2016 - 04.2017
  • Handled high call volume of calls within a timely manner while listening attentively & anticipating additional client needs
  • Scheduled appointments for those wanting to start our weight loss program

Customer Service Representative (Contract)

Allstate
01.2015 - 01.2016
  • Corresponded with existing & prospective clients via inbound and outbound telephone calls
  • Sold products by developing positive relationships with potential clients and provided solid recommendations for solutions

Retirement Specialist (Contract)

Wells Fargo
04.2014 - 01.2015
  • Effectively answered calls/inquires regarding retirement plans, investments elections, and distributions
  • I also helped out in the file room sorting retirement plans

Logistics Coordinator (Temporary)

Maersk
10.2013 - 01.2014
  • Sustained positive work ethic & courteous, patient customer assistance
  • Maintained and organized an accurate record of insurance policies for logistic organizations globally
  • Scheduled safety inspections for several trucking companies in the surrounding areas

Customer Service Representative

Convergys
08.2012 - 09.2013
  • Handled high call volume of calls within a timely manner for clients using Onstar services in their vehicles

Billing Specialist

Duke Energy
01.2011 - 07.2011
  • Handled high call volume inbound calls for customers regarding their electric bills
  • Processed payments
  • Resolved customer complaints by investigating problems, developing solutions

Package Handler

UPS
07.2006 - 01.2011
  • Package handler
  • Sorted mail in the small sort department

Cashier

Food Lion
04.2004 - 10.2005
  • Performed as a cashier assisting customers with their groceries
  • Providing great customer service

Education

Some college - Business Administration

Central Piedmont Community College
Charlotte, NC
10.2008

High School Diploma - undefined

Independence High School
01.2005

Skills

  • Customer Service Representative with over10 years of experience in sales, servicing and maintenance of customer accounts, and leading teams and special projects
  • Personal Characteristics include strong written and oral communication skills, effective problem-solving techniques, time management skills and leadership abilities
  • Skills include, ability to multi-task, conflict resolution, planning, team building and priority setting, data entry, typing, billing and collection, and taxation for retirement plans
  • Proficient in Microsoft Word
  • PowerPoint
  • Outlook
  • Excel
  • EMR
  • Billing
  • Collections
  • Administrative Experience
  • Event Planning
  • Logistics
  • Events Management
  • Salesforce

SALES

  • Serviced existing accounts and established new accounts through the development of unique marketing strategies
  • Sold products by developing positive relationships with potential clients and provided solid recommendations for solutions
  • Demonstrated ability to determine solutions for customers
  • Corresponded with existing and prospective clients via inbound and outbound telephone calls

CUSTOMER SERVICE

  • Effectively resolved customer complaints by investigating problems, developing solutions, and communicating results to management
  • Demonstrated aptitude for problem solving
  • Handled a high volume of calls within a timely manner while listening attentively and anticipating additional client needs
  • Effectively answered inquiries regarding retirement plans, investment elections, and distributions
  • Maintained a professional attitude and positive demeanor by attending educational workshops; reviewing professional publications; and creating personal professional networks
  • Demonstrated expert product knowledge
  • Sustained positive work ethic and courteous, patient customer assistance

Timeline

Patient Care Coordinator

Gentiva
07.2022 - Current

Risk Management Assistant

Curo Healthcare (Robert Half)
01.2022 - 03.2022

Benefit Specialist/Customer Service Representative

Teletech/USAA
11.2019 - 07.2020

Administrative Assistant

Medi Weightloss Clinics
01.2016 - 04.2017

Customer Service Representative (Contract)

Allstate
01.2015 - 01.2016

Retirement Specialist (Contract)

Wells Fargo
04.2014 - 01.2015

Logistics Coordinator (Temporary)

Maersk
10.2013 - 01.2014

Events Coordinator

Showpros
08.2012 - Current

Customer Service Representative

Convergys
08.2012 - 09.2013

Billing Specialist

Duke Energy
01.2011 - 07.2011

Package Handler

UPS
07.2006 - 01.2011

Cashier

Food Lion
04.2004 - 10.2005

Some college - Business Administration

Central Piedmont Community College

High School Diploma - undefined

Independence High School

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Sierra Sturdivant