Sierra Summers
Welcome ,MD
Summary
Proficient in non-emergency and emergency call handling and entering, ensuring accurate data entry and effective communication. Demonstrates critical thinking in a timely manner, while providing customer service, to guarantee effective operations within the agency to better serve the citizens of Charles County.
Overview
4
4
years of professional experience
Work History
Police Station Technician
Charles County Sheriff's Office
La Plata, MD
10.2022 - Current
- Types approximately 65 words per minute, exceeding the minimum requirement of 25 for the Sheriff's Office.
- Adapted to various schedules, including days, nights, weekends, and holidays. Has picked up overtime and has been called in.
- Familiar with the geographical area of Charles County including roads, businesses, and other landmarks.
- Receives and handles non-emergency and emergency calls from citizens and other sources for assorted situation types.
- Properly enters calls in a timely manner, in order for it to be dispatched to multiple police agencies, as well as animal control.
- Answers calls for, and transfers calls to officers and civilian personnel within the agency, as well as other local police agencies and animal control.
- Obtains data from the computer system to provide citizens with accurate and public information regarding incidents, report numbers, and identification of police and animal control officers, such as ID number, rank, desk lines, and emails.
- Greets and assists citizens in person at the various district stations located across the county.
- Coordinates with the Health Department by forwarding animal bite reports taken by officers.
- Processes applications and payments from citizens requesting civil service of documents, to then forward all paperwork to the civil unit.
- Explains process of how to request and retrieve records to citizens.
- Researches, updates, and retrieves data from the Maryland Electronic Telecommunication Enforcement Resource System (METERS) and National Crime Information Center (NCIC) system.
- Processes hit requests, responses, locates, and recoveries from agencies across the country for wanted and missing people, stolen vehicles and articles, and other belongings. Enters, updates, and clears information in METERS and NCIC.
- Distributes interoffice mail and faxes documents to various departments and divisions within the agency.
- Trains new personnel, participates in training committee meetings, and attends training sessions.
- Answer calls that come in for the supervisor in their absence.
Education
High School Diploma -
Maurice J. McDonough High School
Pomfret, MD06-2022
Skills
- Non-emergency and emergency call handling
- Data entry and management
- METERS and NCIC operation
- Paperwork processing and filing
- Critical thinking
- Customer service
- Public information retrieval
- Workload management
- Attention to detail
- Time management and punctuality
- Relationship building
- Extensive organization
Timeline
Police Station Technician
Charles County Sheriff's Office
10.2022 - Current
High School Diploma -
Maurice J. McDonough High School