GUYTRINA ISAACS
Arverne,NY
Summary
Highly skilled emergency communications professional with years of experience in high-pressure dispatch and public safety environments. Proven ability to gather critical information quickly, coordinate field resources, and maintain accuracy under stress. Strong communicator with excellent typing speed, technical proficiency, and a commitment to public safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Police Communication Technician
New York Police Department (NYPD)
Brooklyn, USA
05.2021 - Current
- Handle high-volume 911 emergency calls and texts with accuracy, professionalism, and urgency
- Obtain critical caller information to determine appropriate emergency response
- Dispatch police units via radio communication while monitoring multiple channels
- Maintain detailed, accurate records and perform clerical and administrative duties
- Remain calm and effective in high-stress, time-sensitive situations
Direct Support Professional
AHRC/Heartshare/YAI
New York, USA
02.2018 - 05.2021
- Assisted individuals with special needs in daily living activities
- Ensured safety and supervised daily routines
- Engaged clients in activities to improve cognitive and life skills
- Administered care according to individuals needs
- Provided daily supervision and personal care
- Prepared meals & assisted with feeding according to individual plans
- Administered prescribed medications
- Encouraged independence and cognitive development through structured activities
- Supported individuals with daily activities and personal hygiene
- Promoted a safe, structured, and supportive environment
Sales Associate
DSW
New York, USA
04.2017 - 05.2018
- Resolved customer issues in person and over the phone
- Operated cash register and processed transactions
- Maintained store organization and cleanliness
- Supported sales growth through customer service
Summer Camp Counselor
Friends of Crown Heights
Brooklyn, USA
06.2016 - 08.2016
- Supervised children in classrooms and on field trips
- Provided daily meals and ensured safety
- Assisted with educational and recreational activities
Education
College of Staten Island
High School Diploma -
Bedford Academy High School
Skills
- Emergency Dispatch & Call Handling
- Radio Communications
- Critical Thinking & Problem Solving
- High-Volume Call Management
- Accurate Data Entry & Fast Typing
- Microsoft Office (Word, Excel, Outlook)
- Customer & Public Service
- Multitasking in High-Stress Environments
Certification
- AMAP
- CPR
- S.C.I.P
Timeline
Police Communication Technician
New York Police Department (NYPD)
05.2021 - Current
Direct Support Professional
AHRC/Heartshare/YAI
02.2018 - 05.2021
Sales Associate
DSW
04.2017 - 05.2018
Summer Camp Counselor
Friends of Crown Heights
06.2016 - 08.2016
College of Staten Island
High School Diploma -
Bedford Academy High School