Jessica Vargas
Bronx
Summary
Dedicated professional with strong customer service skills and proven multitasking abilities. Committed to delivering exceptional experiences that foster customer loyalty. Highly organized and motivated, ready to apply time management and organizational expertise in various environments. Open to entry-level roles that support personal development and contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Police Communication Technician
New York Police Department
Bronx
11.2022 - 06.2023
- Compiled detailed reports on incidents requiring follow-up investigation or evidence retrieval.
- Participated in interagency meetings related to communication operations policy changes or updates.
- Received incoming telephone and alarm system notifications regarding emergency and non-emergency police and fire service, emergency ambulance service, and information.
Operations Manager
CVS
Astoria
09.2019 - 11.2022
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Maintained accurate inventory records while ensuring optimal stock levels at all times.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Worked with coworkers to complete tasks.
Crew Member
McDonalds
East Elmhurst
01.2017 - 07.2019
- Restocked shelves with merchandise throughout shift.
- Processed payments accurately and efficiently using the point-of-sale system.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Placed orders into POS systems and handled cash and credit transactions.
- Packaged and labeled to-go and delivery orders for pickup.
Sales Associate
Marshalls
Flushing
09.2016 - 01.2017
- Cleaned shelves, counters, and tables.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Greeted customers warmly and offered assistance.
Crew Member
McDonalds
East Elmhurst
06.2015 - 08.2016
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Communicated with customers regarding orders, comments, and complaints.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Placed orders into POS systems and handled cash and credit transactions.
Education
Bachelor of Arts (B.A.) - Sociology
Queens College
Queens, NY, US05.2019
Associate in Arts (A.A.) - Liberal Arts
Queensborough Community College
Queens, NY, US12.2017
Skills
- Time management
- Customer service
- Decision making
- Active listening
- Attention to detail
- Problem solving
- Team collaboration
- Task prioritization
LANGUAGES
English - Native, Spanish - Intermediate
Timeline
Police Communication Technician
New York Police Department
11.2022 - 06.2023
Operations Manager
CVS
09.2019 - 11.2022
Crew Member
McDonalds
01.2017 - 07.2019
Sales Associate
Marshalls
09.2016 - 01.2017
Crew Member
McDonalds
06.2015 - 08.2016
Bachelor of Arts (B.A.) - Sociology
Queens College
Associate in Arts (A.A.) - Liberal Arts
Queensborough Community College