Melissa Rodriguez
Bronx,NY
Summary
To Secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally. Attentive telecommunications professional with training and experience to handle stressful situations. As well as a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase business results.
Overview
9
9
years of professional experience
Work History
Police Communication Technician
NYPD
02.2019 - Current
- Question callers to determine nature of problems and locations to direct type of response needed.
- Apply interpersonal skills in neutralizing hostile and emotionally charged situations.
- Receive 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Front Desk Receptionist
Gainor Staffing
04.2015 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Sales Associate
Gap Inc. Banana Republic
08.2014 - 04.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Current - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NY2024
High School Diploma -
Bronx High School For Law & Community Service
06.2011
Skills
- MS office
- Critical Decision-Making Skills
- Flexible and Adaptable
- Multitasking Strengths
- Verbal Communication
- Excellent People Skills
Timeline
Police Communication Technician
NYPD
02.2019 - Current
Front Desk Receptionist
Gainor Staffing
04.2015 - 01.2019
Sales Associate
Gap Inc. Banana Republic
08.2014 - 04.2018
Current - Criminology
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Bronx High School For Law & Community Service
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