JADA M. GALES
Staten Island
Summary
Motivated college student with an aptitude for excellent customer service. Able to effectively utilize interpersonal and communication to help enhance customers' shopping experience. I am also an attentive Police Operator /Dispatcher bringing 2 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
6
6
years of professional experience
Work History
Police Communication Technician
NYPD
06.2023 - Current
- Used specialized software to track and maintain case incident numbers and logs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Drivers Helper
UPS
11.2022 - 01.2023
- Displayed very good communication and customer service skills.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Lifted and carried packages weighing up to 55 pounds.
- Assisted driver with product or package deliveries to residential and commercial locations.
Sales Associate
Old Navy
11.2020 - 01.2022
- Maintain constant presence on sales floor to address customer needs
- Maintain a professional and tidy sales floor
- Sign customers up for marketing list and inform of upcoming promotions and customer events
- Prepared store for promotions by rearranging stock, adding signage, and retagging merchandise
- Assist customers with trying on items, finding appropriate sizes and completing purchases
- Uses Point of Sales system to create, edit and cancel purchases
- Assist management with stock room organization and merchandise shipments
Sales Associate
Old Navy
07.2019 - 08.2020
- Maintained an orderly appearance throughout the sales floor
- Answered customers inquiries in person or by telephone
- Assisted team members with cash registers, cleanup and other essential tasks
- Maintained a positive attitude and focus on customer satisfaction in a fast-paced environment
- Created special orders to be shipped to customer for items currently unavailable in store
- Participated in sales training to enhance sales skill and techniques
- Ensured proper storage and handling of merchandise as outlined by company policy
Education
Associate of Science - Criminal Justice
Kingsborough Community College
Brooklyn, NY01-2026
Business Administration And Management
Onondaga Community College
Syracuse, NY06-2024
Skills
- Order Processing
- Service-Minded
- Inventory Control
- Retail Software
- Dedicated Team Player
- High level of integrity
- Sales
- Problem Solver
- Public safety
- Data entry proficiency
- Multitasking Abilities
Timeline
Police Communication Technician
NYPD
06.2023 - Current
Drivers Helper
UPS
11.2022 - 01.2023
Sales Associate
Old Navy
11.2020 - 01.2022
Sales Associate
Old Navy
07.2019 - 08.2020
Associate of Science - Criminal Justice
Kingsborough Community College
Business Administration And Management
Onondaga Community College
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