Sierra Vanderpool
Kansas City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Scale Operator
Rivers Edge Scrap Management
06.2021 - Current
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided outstanding customer service by addressing visitor needs promptly.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Operated weigh scales and issued tickets when necessary.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Enhanced efficiency by accurately weighing and recording incoming and outgoing materials.
- Ensured accurate record-keeping for inventory management purposes through diligent data entry.
- Facilitated effective communication between scale house, yard personnel, and management to ensure seamless operation coordination.
- Answered customer calls professionally and routed to appropriate person.
- Improved customer satisfaction by providing efficient, courteous service to truck drivers and other clients.
- Greeted customers and provided excellent service to internal and external clients.
Warehouse Packer
Amazon
05.2018 - 12.2020
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
Ship Dock Associate
Amazon
11.2017 - 05.2018
- Ensured timely delivery of goods by coordinating closely with transportation teams and managing schedules accordingly.
- Enhanced warehouse efficiency by organizing dock layout and implementing inventory management systems.
- Contributed to a clean work environment by maintaining the cleanliness of the dock area during shifts.
- Implemented process improvements that led to increased accuracy in shipment tracking information.
- Used correct handling procedures to minimize risk of damage to items.
- Achieved deadline fulfillment through prioritization of urgent shipments, effectively communicating deadlines to the team members involved.
- Improved communication between dock associates, drivers, and warehouse staff for smoother operations.
- Reduced cargo damage by properly securing loads and following proper handling procedures.
- Loaded complex freight into trailers according to tight schedules.
- Operated forklifts and other equipment to move items between storage, staging, trucks and sales floor.
Picker Packer
Fastenal
06.2014 - 11.2017
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Education
High School Diploma -
Turner High School
Kansas City, KS05.2016
Skills
- Customer Service
- Time Management
- Safety Requirements
- Teamwork and Collaboration
- Data entry proficiency
- Attention to Detail
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Professionalism
Timeline
Scale Operator
Rivers Edge Scrap Management
06.2021 - Current
Warehouse Packer
Amazon
05.2018 - 12.2020
Ship Dock Associate
Amazon
11.2017 - 05.2018
Picker Packer
Fastenal
06.2014 - 11.2017
High School Diploma -
Turner High School
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