Sierra Verley
Sheridan,WY
Summary
Dedicated Customer Service Administrator with background in troubleshooting customer issues. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 5 years.
I am a hands on learner and never shy away from a challenge. i am always willing to help in anyway. I am a great team player always willing to lend a hand and always willing to ask for help when needed.
Overview
5
5
years of professional experience
Work History
Customer Service, Clothing Manager
Sportsman's Warehouse
07.2022 - Current
- Researched issues with shipments, product damage and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Kept high average of performance evaluations.
Crew Member
Dairy Queen
07.2018 - 10.2023
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
Customer Service Representative
Farmers Insurance
08.2021 - 06.2022
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Office Assistant
Handos LLC
11.2019 - 10.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Input inventory daily.
- Worked closely with customers to find a best fit for them.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Maintained all title records.
Customer Service
Ruby Rays
04.2019 - 07.2019
- Kept a clean and tidy work place
- worked one on one with customers to figure out special needs.
- Kept equipment sterilized and cleaned for all customers.
- Worked close with coworkers during fast paced times to ensure customer satisfaction.
Education
High School Diploma -
Tongue River High School
Dayton, WY05.2019
Skills
- Visual Merchandising
- Decision Making
- Staff Training
- Conflict Resolution
- Organizational Skills
- Attention to Detail
- Time Management
- Inventory Management
- Sales Forecasting
- Problem Solving
- Team Leadership
- Customer Service
- Department Management
- Project Planning
Timeline
Customer Service, Clothing Manager
Sportsman's Warehouse
07.2022 - Current
Customer Service Representative
Farmers Insurance
08.2021 - 06.2022
Office Assistant
Handos LLC
11.2019 - 10.2020
Customer Service
Ruby Rays
04.2019 - 07.2019
Crew Member
Dairy Queen
07.2018 - 10.2023
High School Diploma -
Tongue River High School
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