Sierra Walker
Tampa,FLORIDA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Financial Customer Service Representative
Tmoblie
Tampa, FL
03.2013 - 06.2023
- Assisted customers with inquiries and resolving financial issues.
- Verified accuracy of transaction details prior to processing payments.
- Handled customer complaints in a timely manner, following company procedures.
- Created customized solutions for complex financial situations involving multiple accounts or transactions.
- Provided detailed information regarding products, services and account status.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL03-2019
Skills
- Computer Skills
- Documentation
- Negotiation
- Organization
- Needs Assessment
- Call Documentation
- Account Management
- Customer Service
References
References available upon request.
Timeline
Financial Customer Service Representative
Tmoblie
03.2013 - 06.2023
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater