Sierra Williams
Ceresco,MI
Summary
A dynamic professional with a proven track record of excellence, from managing Clean Sweep: Residential and Commercial Cleaning to providing exceptional patient care at PACE Senior Care Partners. Skilled in financial management and customer service, I excel in fostering growth and ensuring quality. My strategic planning and organizational skills have significantly contributed to surpassing business and patient care goals.
Overview
1
1
year of professional experience
Work History
Small Business Owner
Clean Sweep: Residential and Commercial Cleaning
02.2024 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Patient Care Assistant
PACE Senior Care Partners
12.2023 - 02.2024
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Dental Office Receptionist
Aspen Dental
09.2023 - 11.2023
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
Education
High School Diploma -
Portage Northern High School
Portage, MI05-2023
Skills
- Small business operations
- Financial management
- Vital signs documentation
- Medical terminology
- Catheter care
- Personal hygiene assistance
- Patient monitoring
- Feeding assistance
- Organizational skills
- Conflict mediation
- Strategic planning
- Insurance verification
- Customer Service
Timeline
Small Business Owner
Clean Sweep: Residential and Commercial Cleaning
02.2024 - Current
Patient Care Assistant
PACE Senior Care Partners
12.2023 - 02.2024
Dental Office Receptionist
Aspen Dental
09.2023 - 11.2023
High School Diploma -
Portage Northern High School
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